Severnside Veterinary Services Ltd.

Severnside Veterinary Services Ltd. is a small-animal veterinary practice that, according to its website, offers a “comprehensive out-of-hours service.” From the latest reviews available to us, day-to-day care mentioned includes routine booster appointments (described as on-time and “not rushed”) and ongoing medication where clients receive prescriptions in monthly amounts. Reviewers’ experiences are mixed: several describe friendly, thorough consults (including extra time and treats for a nervous puppy), while a small number report serious concerns, including one allegation of a fatal outcome and another describing being spoken to disrespectfully when querying prescription policy.

Services

• •Small-animal veterinary care (website).
• •Out-of-hours service described by the practice as “comprehensive” (website).
• •Routine booster vaccinations are specifically mentioned in reviews.
• •Support for nervous dogs is mentioned in a review (vet spending time to build trust and using treats).
• •Repeat prescriptions/medication management is mentioned in a review (limited to a month at a time, per the client’s account).

People

• •A vet is described in one review as taking time to gain a nervous puppy’s trust and using treats during the appointment.
• •Multiple reviews mention staff attitude and manner: some describe staff as “very friendly” with a “lovely attitude,” while another review reports being spoken to “like dirt” when asking why prescriptions were limited to one month.

Reviews

4.7 stars from 45 reviews. The latest written reviews include both routine-care praise and a few strongly negative accounts. “”

• •Appointments and consult style: boosters described as on-time and not rushed.
• •Thoroughness and friendliness: some clients say staff are friendly and thorough.
• •Handling anxious pets: one reviewer describes a vet spending time building trust with a nervous puppy, using treats.
• •Cost perception: one reviewer says it’s “not cheap.”
• •Serious complaints: one reviewer alleges their dog was killed; another describes a lack of “compassion, honesty or transparency” during a discussion about one-month-at-a-time prescriptions.