The Coppins Veterinary Practice

- Many positive reviews focus on a caring, personal approach, with owners describing staff as professional, empathetic, and supportive during stressful moments including euthanasia. - Clinical care is often praised in specific examples, including Sunday emergency treatment with an overnight stay, clear follow-up notes, and quick attention at post-op checks. - Dr Ken Gradwell remains a strong theme in client feedback, with several reviewers describing him as exceptionally kind, thorough, and trustworthy.

Services

•24-hour emergency care and surgery: The practice website says it offers round-the-clock emergency support, with a 24-hour surgical team for caesareans and major trauma. Reviews include a dog being seen on a Sunday, kept overnight, diagnosed, and sent home with detailed notes for the regular vet.
•Small animal care: Website-listed services include consultations, diagnosis and advice, routine neutering and surgery, vaccinations, microchipping, and dental care. Recent reviews mention a Chihuahua castration, a post-op check where an ear problem was quickly assessed and treated, and compassionate support during end-of-life care.
•Diagnostics and facilities: The website lists x-ray, ultrasound, endoscopy, blood analysis, and an in-house laboratory, plus a dental suite, ops suite, x-ray suite, and scanning suite. The practice is also listed as a Veterinary Nurse Training facility.
•Home visits: The website says home visits are available by appointment. One reviewer said they were promised a callback about a home visit for an elderly cat and did not receive one.
•Farm and camelid work: Website-listed services include pre-movement testing, disbudding, dehorning and castrations, fertility and lameness examinations, herd health planning, calving and lambing problems including caesareans, worm egg counts, and camelid treatment and care.
•Equine services: The practice website lists routine health visits and vaccines, equine dentistry, lameness workups, and access to endoscopy and x-ray.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Ken Gradwell: The website says he had over 30 years' experience. Reviews remember him very warmly for careful examinations, compassionate follow-up, and emergency care, and note that he has since passed away.
•Amie Gradwell: Named on the website as living on site with Ken to support the practice's 24-hour care.
•Harry: Named in a recent review as a temporary vet, in a complaint about manner and consistency of care.
•Rowe: Named in older client reviews.
•Wider team: Recent reviews also praise the broader team for being professional, caring, friendly, and empathetic, particularly during difficult appointments.

Reviews

Google rating: 4.7 stars from 177 reviews.

•Many positive reviews focus on a caring, personal approach, with owners describing staff as professional, empathetic, and supportive during stressful moments including euthanasia.
•Clinical care is often praised in specific examples, including Sunday emergency treatment with an overnight stay, clear follow-up notes, and quick attention at post-op checks.
•Dr Ken Gradwell remains a strong theme in client feedback, with several reviewers describing him as exceptionally kind, thorough, and trustworthy.
•Negative feedback centres on communication and continuity, with some clients reporting rude interactions, a missed callback for a home visit, and worries about standards and consistency after Ken's death.

Reviews for The Coppins Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 177 we track in total. Recent reviews may not be representative of overall sentiment.

Plum Cottages

2 weeks ago

Sadly, we had to have one of our dogs put to sleep. All the staff at Coppins were incredibly professional, caring and empathetic throughout. A special thank you to the vet, who showed genuine compassion and made a very difficult situation a little easier to bear.

B M

1 month ago

Looked after the castration of my Chihuahua, Enzo. Enzo loves life and they made sure he had a great experience with them which means check ups are just as fun for him now! During a post op check I was concerned Enzo may have developed an ear infection and they quickly had a vet join the appointment to check. It was quickly diagnosed and we had treatment sorted within 5 minutes. Highly recommend.

Lucy Blue

2 months ago

A great vet practice, feels personal yet so professional. Tucked away near Thornbury, this busy little practice is a gem. Friendly and caring staff, with so much knowledge. Thank you 🩵

syed azhar hussain

5 months ago

helen brum

So caring and thorough. Amazing fees also. Never feel ripped off

Lucy G

7 months ago

My previous review was 5 stars plus but since owner Ken sadly passed away the vets are all temporary and the place has sadly severely dropped its standards. I've had to move my animals to where I can have them looked after with consistent reliable care. If you do go avoid Harry as he is a temp but very patronising and condescending.

Zachary Bird

I was introduced to this veterinary practice by my then girlfriend, I was always a cat man, and my now wife and I have a cat. The magnificent Michael. At the time I was put in charge with taking Michael in for a check up. The dear Dr Ken was still practicing then and never had I seen a man so good at his profession. Having lived in Bristol I was used to the “Zetland Road” approach. Shove your beloved pet in. Take a look, charge a minimum of £110. This was something quite different. Dr Ken knew Michael, and carefully examined him. Finding that he was in good health for a boy of 14 (at the time), I thanked Dr Ken and went around to pay at the desk. I was told there was no charge. This is a practice that works on decency and humility I thought. Three years later, Dr Ken sadly passed away. This was a terrible loss. The man was a true gentleman. My mother was also very upset by the news. My parents now took their cat (Stanley) as they were so appalled by the treatment at Zetland Road. Some time has passed now (and dear Staley), but we still take Michael to The Coppins, and it continues to be an excellent practice. Some of Dr Ken’s magic has left, but we still trust this practice implicitly, with our most precious person.

Dan B

1 year ago

Very rude. I was trying to see if a vet closer to my work could do the operation so I didn’t have to leave work for so long. The new vet asked for the information grom Coppins but didn’t get back to me so I phoned Coppins up again and she said she struck me off and there not taking anyone back on. Said she will see what the vet says, told me that I only done it because I wanted another price and overtalked me multiple times. Really not appreciated