Emergency Vets in Berkeley

## Summary B&W Equine Group is a dedicated equine practice (horses, ponies and donkeys) offering both ambulatory (mobile) visits and a referral hospital service. The website describes a purpose-built equine hospital with on-site laboratory services and a team including specialist veterinary surgeons, alongside a 24/7 emergency service where calls are answered by experienced veterinary nurses who can advise until a vet arrives. From the latest reviews available, owners most often mention thorough diagnostics (including an MRI case), calm and professional handling when clients are worried, and efficient service. One reviewer, however, strongly objects to what they describe as “corporate money driven policies,” specifically a requirement for prepayment before visits. ## Services - **24/7 emergency care** (website): calls answered by experienced veterinary nurses who provide advice until the vet arrives. - **Ambulatory/mobile equine vet service** (website). - **Equine referral hospital services** (website), including: - **On-site laboratory services** (website) - **MRI** (review: “MRI for Moira… Very professional and efficient”) - **Stud and reproduction services** (website). - **Veterinary nurse training facility** (clinic data). - **Vaccination promotion mentioned by a client:** strangles vaccination “BOGOF” incentive noted in a recent review (no price details provided). ## People - **Veterinary nurses (emergency triage):** the website states emergency calls are answered by experienced veterinary nurses who give advice until the vet arrives. - **Team communication and reassurance (from reviews):** multiple reviewers describe staff as calming and patient when owners are anxious, and as explaining things clearly; one review explicitly praises interactions “from the vets to the reception team,” including being able to get helpful support “on the end of the phone.” ## Reviews **Google rating: 4.5 stars from 94 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Diagnostics and facilities:** reviewers mention “purpose built facilities” supporting diagnostics, with one specific MRI case described as “very professional and efficient.” - **Manner and communication:** owners describe vets as quiet/professional while working out what’s wrong, and staff as kind and calming when clients are worried. - **Policies and payment expectations (negative/conflicting theme):** one reviewer praises the vets but objects to a stated **prepayment-before-visit** requirement, describing it as a “corporate” policy and reporting a visit where the vet “arrived unable to do the job” after prepaying. - **Value/promotion mentioned:** one review highlights a **strangles vaccination BOGOF** incentive as a money-saver for owners (no amounts stated).