Ashcroft Veterinary Surgery

Ashcroft Veterinary Surgery is a small practice in Cirencester that reviewers describe as friendly, calm and clean, with a particularly helpful front-desk team. Feedback highlights both routine care and more involved treatment, including kitten spays and a cat eye removal surgery that the owner felt was handled very well. Recent sentiment is mostly positive, though one detailed review describes a poor end-of-life experience, with concerns about compassion, communication and a long wait for ashes to be returned after cremation.

Services

•Routine procedures mentioned by owners include spay/neutering, with one reviewer saying their kittens were well looked after during a spay visit.
•Reviewers also mention surgery for more serious conditions, including eye removal (enucleation) in a cat; the outcome was described as tidy and clean.
•The practice is also used for end-of-life care, including euthanasia appointments and arranging cremation with ashes return.
•One owner also mentions cat grooming sessions twice a year following an accident.

Pricing

No published pricing information is currently available for this clinic.

People

•Stephen is named by a reviewer as caring, knowledgeable and professional, with particular praise for the way he looks after their cats.
•The reception/front-desk team are repeatedly described as friendly, kind and helpful, and several owners say they help make visits easier.
•Feedback on staff manner is not entirely uniform: alongside the positive comments, one owner felt a vet was not compassionate during a euthanasia appointment, and described the interaction when collecting ashes as cold.

Reviews

Ashcroft Veterinary Surgery has 4.6 stars from 48 Google reviews.

•A consistent theme is friendly, helpful service, with reviewers often praising both the vets and reception team.
•Several owners describe the practice as a small, calm and clean environment, which helped them feel at ease during visits.
•Recent comments include positive examples of routine care and surgery, such as kitten spays and support through a cat’s eye removal, with the surgical result praised.
•One detailed negative review stands out around end-of-life care, describing a lack of compassion at the appointment, poor communication about cremation delays, and a wait of nearly six weeks for ashes to be returned.

Reviews for Ashcroft Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 48 we track in total. Recent reviews may not be representative of overall sentiment.

Vicky Haines

7 months ago

Friendly vets with great service

Meadow Griffin

8 months ago

I have used this surgery for the past 15½ years with my dog. Throughout his life they were excellent, providing great levels of care. However, the time came that all of us dread and it was time for my boy to say goodbye. We made an appointment (which we had to wait an additional day for unless we wanted to travel to another branch). When we arrived the vet was not compassionate to the situation, he had a fairly joking manner to him which we did not appreciate in our emotional state, saying goodbye to a member of our family. We were told it would be about 2 weeks for my boys ashes to be ready for collection. But after this time period had passed we had not heard anything from the surgery. I rang to question what the delay was, in which I was told the company that does the cremations had had delays due to broken equipment and it would be an additional 2 weeks (would have been nice if they informed me of this before I had to chase them). Once again the 2 week period had passed and still no contact from the surgery. I again rang them the ask what was happening in which they said it shouldn't be much longer. I finally got a call saying he was ready to be collected just short of 6 weeks after he had passed. When I arrived to collect, the member of staff that we spoke to was very cold and not considerate to the situation, she placed the bag with his box of ashes in on the counter and simply replied with stating the price of what we owed, no condolences or apology for the long delay and lack of communication. I'm very disappointed with how my boys end of life had been handled after they had been so good with him throughout his time with us.

Samantha Cooper

11 months ago

Megg Woolls

1 year ago

We have been using Ashcroft Vets in Cirencester for our 2 cats for over 13 years, with both cats getting up to no good on occasion. Bowie recently had to have his eye removed, and the team at Ascroft have been absolutely amazing and supportive. Bowie looks just as handsome thanks to the tidy and clean work. Really recommend this wonderful vet surgery.

Lily Cheetah Nicol

Incredible vets! I'm so impressed with this lovely small vet practice and their kind, helpful reception team. It's a calm, welcoming environment to walk into, feels really safe and well kept/ clean, and I completely trusted my kittens would be very well taken care of (which they were!) when they came in for their spay today. Thank you!

Robert Burdock

Peter Mathews

2 years ago

Always helps to make the visit that bit easier when the people are all so friendly and helpful. Not sure the cat appreciated the high quality service and care he got - but we did! Thank you.

Jon Risby

4 years ago

Such a great Team here, Stephen is very caring, knowledgeable and professional. The girls on the front desk are superb as well. They all take great on my cats. One has to have a grooming session twice a year due to an accident and he always comes out looking so smart :)