Cotswold Vets – Vets in Cirencester
Clinic Overview
Cotswold Vets describes itself as “friendly and family run” and notes same-day diagnostics on its website, with out-of-hours care redirected to Eastcott Vets. Reviews strongly echo a practice geared toward routine check-ups and surgical work, including dental procedures and larger operations. Several owners mention thorough appointments (one describing a first consult lasting around 40 minutes with multiple checks) and smooth handling of admin issues even when not booked with a specific vet. One recent 1-star review raises concerns about the sequence of dental/tumour investigations and a dispute about £200 cremation fees, which conflicts with the largely positive experiences reported by others.
Services
- •Same-day diagnostics (website).
- •Surgery mentioned repeatedly in reviews (including “amazing surgery,” “two large operations,” and an “op” for a guinea pig).
- •Dental work referenced in a detailed review (teeth removed; later discussion of removing all teeth; biopsy/testing mentioned).
- •Check-ups (owners mention simple check-ups and regular check-ups during treatment).
- •Out-of-hours arrangements: the website says that out of hours, clients should call Eastcott Vets.
Pricing
- •One reviewer reports a small-animal operation where the final cost was under the quote (no amounts given).
- •One reviewer describes a dispute involving £200 cremation fees.
People
- •Ben (vet, per reviews): repeatedly singled out for knowledge and thoroughness, including a first appointment described as ~40 minutes with “so many checks,” and being the surgeon for “two large operations” on a dog. In a negative review, Ben is also the point of contact for email/phone discussions about the treatment process and payment dispute.
- •Anna: named alongside Ben as part of the team providing “care and attention” to a dog.
- •Ruth: thanked for “amazing care and treatment” of a cat and for being “caring and supportive” through an end-of-life outcome.
- •Reception/nurses/vets: one guinea pig owner specifically praises reception, nurses, and vets for an operation that was “in and out,” and another review notes staff helping sort administrative issues.
Reviews
4.9 stars from 151 reviews. - Thorough consults and clear explanations: one owner highlights a long first appointment with extensive checks and lots of information.
- •Surgery and outcomes: multiple owners mention operations (including a guinea pig procedure and “two large operations” on a dog), and one says the final bill came in under the quote.
- •Supportive care during difficult cases: a cat owner describes sustained support and kindness through a serious illness and loss.
- •Convenience/flexibility: one reviewer notes the clinic was accommodating when they needed to postpone.
- •A notable complaint about dental/tumour handling and fees: one detailed 1-star review alleges concerns about whether a biopsy was handled promptly/appropriately before major dental decisions, followed by a dispute over £200 cremation charges and escalation to debt collection—standing in contrast to the predominantly positive reports.
Special Services
Animals Treated at Cotswold Vets
Animals We Treat
Companion Animals
Opening Hours – Cotswold Vets
Opening Hours
Hours
Reviews for Cotswold Vets
Note: Showing the 5 most recent Google reviews out of 151 we track in total. Recent reviews may not be representative of overall sentiment.
Elizabeth Stuart
in the last week
Always good service, amazing surgery if required and very accommodating when I had to postpone a visit.
Victoria Robertson
a month ago
Amazing Vets, always a warm and friendly service and my dog actually gets excited to visit!
martin ward
a month ago
We went for a simple check up on our 10-year-old springer spaniel. The staff were exceptional from reception through to The vet which we had not booked, but he sorted out one or two administrative issues cannot recommend this practice high enough
Paul Palfreeman
a month ago
I have used Cotswold Vets for just over 11 years, and in that time I have never had an experience I was not happy with. I honestly don’t think they could improve on the service they provide, it’s that good.
Stephanie Mansfield
2 months ago
We can't recommend Ben, Anna, and their team enough. The care and attention they show our boy Hazard is exceptional.
rachel conn
a month ago
Can’t recommend this vets enough. I’ve been to so many vets but I won’t go anywhere else now. Ben is sooooo knowledgable and really cares about what he does. My first appointment I was in with Ben for 40 minutes he was so thorough and was so informative. He did so many checks on my dog. I’ve never had that treatment before. Thank you I’m so glad I’ve found a decent vets.
Julie Batson
2 months ago
Just wanted to say thank to Cotswold Vets, especially Ruth for the amazing care and treatment of our lovely little cat. Very sadly, she lost her battle today. Ruth has been so caring and supportive throughout this difficult time, for which we thank you. We are new customers to Cotswold Vets and have found the whole experience with them to be very kind and supportive. All staff are very caring and friendly. Thank you, we are so glad we made the change.
Deborah Guest
5 months ago
I’ve been taking my cat to this practice for sometime now, thinking they were really good, no cause to write this review. Recently after my cat had some teeth removed, I took him back for a check up because he was gagging, we found that on the roof of his mouth a small red spot appeared, but they were unsure of the cause. He was put on antibiotics and pain killers, with regular check ups. However, I was finding that he was still gagging. I took him back several times and then I was informed the best solution was to remove all of teeth. Whilst he was under, they took a biopsy and two other tests. The other tests came back negative. The biopsy was not sent off and kept at the practice to see how he responded to having his teeth out. He improved with the antibiotics for a short time, the decision was made to check him in another week or so. In that time he went downhill very quickly as soon as he stopped taking the antibiotics, he was still gagging, so I made an urgent appointment, to then be told he’s got a tumour in the roof of his mouth and the best thing for him is to put him to sleep. He was a beautiful boy, healthy, so you can imagine the shock I went through. Since that day I’ve been exchanging emails with Ben debating the process that was taken. They were not sure what the cause was, so why wasn’t I advised to take a biopsy first, and know the results before any further treatment was taken? The biopsy would have shown if it was cancerous, or not, then I could have prepared myself for this, if it came back negative, then I could have made the decision to take out his teeth. I wasn’t given this opportunity! I refused to pay £200 for the cremation fees as I was so upset with the loss of my beautiful boy! Ben phoned me, and tried to explain, I was driving, very upset, he continued to talk for 40 minutes. He’s now emailed me, demanding payment or he’s going to get the debt collectors involved. This isn’t what I call good practice for someone who is still grieving. I’m now having to go through a legal battle over £200. Would you trust you animal with this vet, I have a beautiful kitten that I introduced to the family, but that was short lived. I will be taking her to another vet. 😞🥲 my beautiful boy just before he was put to sleep.
Alice Haley
a year ago
If you have a small animal… or any animal! I’d highly recommend Cotswold Vets. My little guinea pig Cheddar went in for an op today and the reception, nurses and vets were amazing. Cheddar was in and out, the cost was under the quote and Cheddar is happy and healthy. Thank you SO much for taking such good care of my animals.
Sally-Anne Prout
2 years ago
We registered with Cotswold Vets a couple of years ago after losing confidence with a different vet. I’m so glad we did, these guys are all so kind, helpful and so experienced. Both our dogs are adopted and neither have any issue going to see the doctor. They know they gets treats and love. Our older dog Ted has recently had two large operations with Ben. He treats Ted like his own and his knowledge and care is wonderful. Thank you, you’re all awesome. Sally, Mark, Ted & Reggie 🐾
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