Specialist Vets in Dursley

## Summary The Renew Centre is a dedicated rehabilitation centre for dogs (rather than a general veterinary practice). Based on its website and reviews, it appears set up for complex musculoskeletal and pain cases—covering older dogs with arthritis, sports dogs, post-surgery rehabilitation, and pain management—with on-site investigations and multiple therapy options. Recent reviewers describe full-day workups that can include CT scan and ultrasound alongside treatments such as chiropractic, acupuncture and shockwave, with staff staying with the dog for long appointments and explaining each step as they go. Reactive or anxious dogs are repeatedly mentioned, with owners noting unhurried handling and adjustments to the environment and approach to keep dogs settled. ## Services - Dog rehabilitation centre (dogs only). - Pain management and rehabilitation themes listed on the clinic website: - “Golden Oldies & Arthritis” - “Sports dogs” - “After surgery rehabilitation” - “Young dogs” - “Stem cells & PRP” - Diagnostics and procedures mentioned in recent reviews: - CT scan (including staff remaining with the dog and sharing a photo during the scan) - Ultrasound - Gait assessment (walk and trot) and full physical assessments - Therapies/treatments mentioned in reviews: - Chiropractic treatment - Physiotherapy (ongoing plans referenced) - Acupuncture - Shockwave treatment - Follow-up/ongoing care mentioned: - Scheduled follow-up chiropractic appointment (e.g., “in 2 weeks”) - Ongoing treatment plans including further chiropractic and physio ## People - **Rachel**: Named repeatedly as leading assessments; owners mention detailed explanations during examinations/assessments and leaving with a clear plan of action after the visit. Also mentioned providing acupuncture during an initial assessment. - **Emma**: Mentioned for chiropractic treatment and taking time with reactive/nervous dogs—going “at her pace,” explaining what she was assessing, and answering questions. - **Carol**: Mentioned staying involved throughout visits (including keeping dogs comfortably distracted), sending a photo during a CT scan, and providing treats to help dogs relax. ## Reviews **Google rating: 5.0 stars from 77 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners describe **thorough investigations paired with rehab treatments** (examples include CT + ultrasound followed by chiropractic; ultrasound alongside shockwave; assessment followed by acupuncture). - **Communication and consent** are frequently highlighted: step-by-step explanations during assessments and being asked permission for anything “not previously discussed.” - Multiple reviews focus on **reactive or anxious dogs**, with examples of staff not judging, taking time to build trust, and adapting handling/environment to the individual dog. - Several owners report a **clear improvement after treatment** (e.g., dogs “back to normal” after a few visits; “great signs of improvement”; “made a huge difference” after chiropractic and ongoing therapy).

## Summary HeartVets appears to operate under the **Vale Vets** brand (as referenced on its website and in client reviews). Based on both the clinic’s stated services and recent reviews, it’s set up for **routine preventative care** (vaccinations, neutering, microchipping) as well as **more complex cases and referrals**, including **ophthalmology (double cataract surgery)** and **oncology support**. Concrete details mentioned by owners include: - **Specialist involvement for eye surgery**: a named ophthalmologist (“**Brian**”) managed double cataract surgery with ongoing after-care and a gradual discharge/sign-off process. - **Clear communication during stressful treatment**: owners describe staff explaining options “clearly and thoroughly” and keeping them informed and reassured through an operation and recovery. - **Practical support beyond the consult room**: help with **insurance paperwork** was specifically called out as smooth and low-stress. - **Continuity of care outside normal times**: one owner describes a structured **handover to an on-call vet over nights and weekends** for ongoing advice after a serious illness. The website also states the clinic is an **RCVS Cat Friendly Clinic** and lists care for a wide range of species beyond cats and dogs (including small mammals, birds, and reptiles). ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - **Preventative care**: vaccinations, microchipping - **Neutering** - **Dentistry** - **General surgery** (owners mention “operation” and post-op recovery support) - **Diagnostics** - **Pain management** - **Nurse clinics** - **Rehabilitation / therapies**: laser therapy/therapeutic laser, massage, Bowen therapy, Reiki - **Behaviour training** - **Blood donor clinic** - **Care for multiple species** (from the website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters, birds, and reptiles (including lizards and snakes) More advanced or referral-type care referenced in reviews: - **Ophthalmology**: **double cataract surgery** with after-care - **Oncology team involvement** for a dog, including steps to reduce distress during a visit - **Urgent/serious medical admission and inpatient care** (example: sudden liver failure), with ongoing guidance after discharge and **handover to an on-call vet** for nights/weekends if needed ## People Named team members mentioned in recent reviews: - **Brian (ophthalmologist)**: credited with managing a dog’s **double cataract surgery**, including after-care and eventual sign-off; owners also mention supportive nursing involvement during this process. - **Fiona and Julia (oncology team)**: praised for **clear explanations** and for adapting plans based on the dog’s anxiety (including **phoning the owner to collect the dog early** when they noticed distress). - **Anastasia (vet)**: thanked alongside the reception team for help after an operation, with the owner highlighting **prompt attention** and being kept informed. Non-clinical staff are also repeatedly mentioned: - **Reception, referral, accounts/billing teams**: described as helpful, and specifically credited with making the **insurance process** straightforward in at least one case. ## Reviews **4.6 stars from 637 reviews.** Themes below are drawn from the latest written reviews available to us. - **Complex case success stories**: cataract surgery resulting in a dog being able to see again; rapid admission and treatment for sudden liver failure, with the owner saying their dog’s life was saved. - **Communication and reassurance**: owners describe being kept informed “every step of the way,” with thorough explanations during oncology care and post-op recovery. - **Extra steps for anxious pets**: examples include staff helping a nervous dog feel more relaxed on arrival, and arranging early collection when a dog became distressed. - **Admin and cost handling**: one owner notes costs were **accurately estimated**, and another highlights **smooth insurance support** handled by staff. - **Clean environment noted**: one review mentions “spotless” premises.

## Summary Vale Vets & Referrals is set up to handle both routine pet care and more complex referral work, with emergency veterinary services and inpatient care mentioned in reviews. It’s an **RCVS Cat Friendly Clinic**, and also listed as a **veterinary nurse training facility**. Owners describe detailed communication during serious cases, including **a surgeon phoning three times after an operation** (cancer referral) and **daily photo/text/phone updates while a dog was hospitalised** after a road-traffic accident. Reviews also mention **same-day surgery** for a cat with suspected Legg-Calvé-Perthes disease, plus **multi-day inpatient treatment** after a large Metacam ingestion. ## Services Services and capabilities mentioned across the website summary and reviews include: - **Emergency veterinary services** - **Referrals and complex case management**, including: - Cancer referral case with post-op follow-up calls - Orthopaedic-style surgery for suspected Legg-Calvé-Perthes disease (cat) with **same-day operation** mentioned - Hospitalisation/inpatient monitoring (e.g., **7-day inpatient stay** after Metacam overdose; overnight stay after surgery) - Road-traffic accident injury care (broken leg) - **Routine and preventive care** (website summary): - Vaccinations, microchipping, neutering - **Surgery and dentistry** (website summary: general surgery, dentistry) - **Diagnostics** (website summary) - **Pain management** (website summary) - **Nurse clinics** (website summary) - **Rehabilitation and complementary therapies** (website summary): - Laser therapy / therapeutic laser - Bowen therapy, massage, reiki - Rehabilitation - **Blood donor clinic** (website summary) - **Behaviour training** (website summary) - Species listed as treated on the website: **cats, dogs, rabbits, guinea pigs, ferrets, hamsters, birds, and reptiles** (including lizards and snakes) ## People Named team members mentioned in reviews: - **Dr Dave** (vet; role implied by “Dr”): described as **informative, kind and reassuring** during a referral appointment, and performed **same-day surgery** for a limping cat; the cat stayed overnight and owners felt he was well cared for. - **Phil**: credited with keeping owners informed and “doing everything he could” during a dog’s **7-day inpatient stay** after ingesting a large overdose of Metacam. - **Lucie**: praised for listening to concerns and helping keep a dog comfortable during an illness that was ultimately diagnosed as terminal. - **Sara**: described as providing **photos, text updates and phone calls each day** while a puppy was hospitalised after a road-traffic accident. - **Michal Vlasin** (surgeon): described as very skilled and as taking time to **call and explain what was happening** during the puppy’s treatment. Reception staff are repeatedly mentioned as **welcoming and helpful**, including support both in person and by phone. ## Reviews **Google rating: 4.3 stars from 83 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Communication during stressful cases is a repeated theme: owners mention **clear explanations**, being kept informed while pets are inpatients, and follow-up contact after procedures (including a surgeon calling **multiple times** post-op). - Several reviews focus on **referral-level problems and emergencies**, including cancer care, a serious medication overdose requiring **a week of hospitalisation**, orthopaedic surgery with **same-day operation**, and a road-traffic accident with a broken leg. - Multiple owners describe staff taking time with end-of-life or upsetting situations, including listening to concerns and helping pets stay comfortable when a diagnosis was terminal.