Crescent Vet Centre

- Positive reviews often describe a more personal experience than at larger practices, especially for older cats and ongoing care. - Several owners mention thorough appointments, feeling listened to, and staff being mindful of personal circumstances, including finances. - Responsiveness is a recurring theme, with examples including appointments within 24 hours, short-notice booking help, kind end-of-life support, and detailed communication during an urgent overnight case.

Crescent Vet Centre in Tewkesbury offers consultations, vaccinations, diagnostics, nutrition support and a pet health plan, alongside training and a pet store listed on its website. Out-of-hours emergency cover is provided by Wood Vet Group. Reviews often highlight personal attention, short-notice appointments and compassionate handling of difficult cases, although there is also a recent complaint about communication, consent and follow-up around one cat’s treatment.

Services

•Routine and preventive care: Consultations, vaccinations, nutrition support and a Pet Health Plan are listed on the website.
•Diagnostics and treatment: Diagnostics are listed on the website, and reviews mention urgent appointments within 24 hours, discussions about medication alternatives for ongoing conditions, and a scan and urinary stone surgery case coordinated with Wood Vet Hospital.
•Puppy and general support: One review mentions a free puppy check, help clarifying vaccine information, and a small grooming task trimming fur around a puppy’s eyes.
•End-of-life care: Reviews describe euthanasia handled with care and in a way intended to minimise stress for the pet.
•Other website-listed services: Training and a pet store.
•Emergency and out-of-hours: Evening, overnight and weekend emergency cover is provided by Wood Vet Group.

Pricing

No published pricing information is currently available for this clinic.

People

•Diane / Dianne (vet): Frequently named in reviews for attentive, personal care. Owners mention her discussing medication options, providing updates during a late-night surgery case, and generally going above and beyond for patients.
•Sue (reception): Praised for helpful booking support, fitting in short-notice appointments, and assisting with vaccine queries.
•Reception team: Also positively mentioned more generally for being helpful and caring.

Reviews

Google reviews show 4.6 stars from 35 reviews.

•Positive reviews often describe a more personal experience than at larger practices, especially for older cats and ongoing care.
•Several owners mention thorough appointments, feeling listened to, and staff being mindful of personal circumstances, including finances.
•Responsiveness is a recurring theme, with examples including appointments within 24 hours, short-notice booking help, kind end-of-life support, and detailed communication during an urgent overnight case.
•One recent 1-star review raises concerns about communication, consent for testing, and follow-up after a cat’s oral surgery.

Reviews for Crescent Vet Centre

Note: Showing the 10 most recent Google reviews out of 35 we track in total. Recent reviews may not be representative of overall sentiment.

Jaden Dunn

2 months ago

I am writing to formally express my complaint regarding the standard of care and professional conduct I experienced at this veterinary practice. My cat was admitted for oral surgery and was confined to a cage for several hours prior to the procedure. As a result, I was unable to collect him until approximately 9:00 p.m. Following the surgery, my cat was returned to me in a visibly distressed condition, with significant swelling to his face and head. I was then informed that the procedure had been unsuccessful due to a malfunction of the practice’s equipment. Subsequently, I was advised that my cat may have been suffering from several potential diseases and was strongly encouraged to consent to further diagnostic testing, quoted at a cost exceeding £150. I declined these tests due to the absence of clinical evidence and the lack of any proposed treatment plan. Despite my refusal, I later discovered that diagnostic swabs had been taken without my consent and that I was charged for these procedures. In the days following the failed surgery, my cat remained in a compromised condition. When I contacted the practice to request further examination due to complications arising from the initial treatment, I was informed that he would not be seen unless he was sedated. This was justified on the basis that the staff wished to avoid the risk of injury and potential liability towards me with a bill to follow. I found this response unacceptable, particularly given that his condition was a direct result of the care he had received at the practice. Based on my experience, I believe this veterinary practice failed to provide an acceptable standard of care, acted without proper consent, and demonstrated a lack of professionalism and duty of care.

Patrick Carbery

5 months ago

After moving to Tewkesbury two years ago we made the decision to take our two elderly cats to Diane at Crescent Vets and we have not regretted it for a minute. The personal attention that each cat receives is so much better than our previous experience with a large group practice. Diane is always looking at the wellbeing of the animals, discussing alternative medication rather than just issuing repeat prescriptions all the time. Sue on reception is always helpful, often fitting appointments in at short notice. We appreciate the Care and attention given to our animals, and would happily recommend Crescent Vets to pet owners in the area.

Anona Greening

8 months ago

Donna Daly

1 year ago

Hannah Cooper

After having an awful experience with another vet in the same area, I decided to take my cat Pickles to Crescent. I registered him, signed him up to the pet plan and had an appointment within 24 hours. Not only was I seen without judgement, but the whole appointment was so thorough. Pickles was comfortable through out the whole process, and the vet really went above and beyond. They kept my current financial situation in mind and I really felt listened to. (I’m so sorry I cannot remember her name). I will be returning with Pickles for our future care for as long as we are in Tewkesbury and would honestly advise anyone else to go there! Thank you so much 💜

Elli Wright

Just excellent. Dianne is attentive to a fault. Goes above and beyond for her patients

Graham Easter

3 years ago

We have two cats and recently changed our vet in Tewkesbury preferring to go with an independent practice. The reception staff were exceptional as was the Diane the vet. We were unfortunate that our female cat had contracted feline leukaemia, and deteriorated so rapidly that she was put to sleep. unusually, this was carried out in the reception area so our cat was disturbed as little as possible. This process could not have been carried out more kindly and limited the distress for the cat and us. All in all we lost a cat which was a shock but we were grateful for the best experience under the circumstances. Thank you all.

Wayne keniston

5 years ago

Absolutely brilliant. While on holiday our dog needed a scan and found he needed an operation to remove a stone. Diane operated at 11:00 at night and updated us around 01:00 to tell us the news. She even slept on a camp bed in the kennels to look after him. If it hadn't been for her and Wood Vet Hospital in Gloucester we would have lost him. Forever grateful. Thank you Wayne Keniston

Catherine Burton - The Tewkesbury Dog Minder

I have recently joined Crescent Vets. Sue and Diane were so helpful as I had received confusing info (elsewhere) about vaccines so they researched my query with the manufacturer and explained everything to me. They also provided a free puppy check and trimmed the fur around my puppy's eyes without me having to ask. I would highly recommend this practice - the staff are caring, knowledgeable, and professional 🙂