HeartVets

HeartVets appears to operate under the Vale Vets brand (as referenced on its website and in client reviews). Based on both the clinic’s stated services and recent reviews, it’s set up for routine preventative care (vaccinations, neutering, microchipping) as well as more complex cases and referrals, including ophthalmology (double cataract surgery) and oncology support.

Concrete details mentioned by owners include

• •Specialist involvement for eye surgery: a named ophthalmologist (“Brian”) managed double cataract surgery with ongoing after-care and a gradual discharge/sign-off process.
• •Clear communication during stressful treatment: owners describe staff explaining options “clearly and thoroughly” and keeping them informed and reassured through an operation and recovery.
• •Practical support beyond the consult room: help with insurance paperwork was specifically called out as smooth and low-stress.
• •Continuity of care outside normal times: one owner describes a structured handover to an on-call vet over nights and weekends for ongoing advice after a serious illness.

The website also states the clinic is an RCVS Cat Friendly Clinic and lists care for a wide range of species beyond cats and dogs (including small mammals, birds, and reptiles).

Services

Services and capabilities mentioned on the clinic website and/or in reviews include

• •Preventative care: vaccinations, microchipping
• •Neutering
• •Dentistry
• •General surgery (owners mention “operation” and post-op recovery support)
• •Diagnostics
• •Pain management
• •Nurse clinics
• •Rehabilitation / therapies: laser therapy/therapeutic laser, massage, Bowen therapy, Reiki
• •Behaviour training
• •Blood donor clinic
• •Care for multiple species (from the website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters, birds, and reptiles (including lizards and snakes)

More advanced or referral-type care referenced in reviews

• •Ophthalmology: double cataract surgery with after-care
• •Oncology team involvement for a dog, including steps to reduce distress during a visit
• •Urgent/serious medical admission and inpatient care (example: sudden liver failure), with ongoing guidance after discharge and handover to an on-call vet for nights/weekends if needed

People

Named team members mentioned in recent reviews

• •Brian (ophthalmologist): credited with managing a dog’s double cataract surgery, including after-care and eventual sign-off; owners also mention supportive nursing involvement during this process.
• •Fiona and Julia (oncology team): praised for clear explanations and for adapting plans based on the dog’s anxiety (including phoning the owner to collect the dog early when they noticed distress).
• •Anastasia (vet): thanked alongside the reception team for help after an operation, with the owner highlighting prompt attention and being kept informed.

Non-clinical staff are also repeatedly mentioned

• •Reception, referral, accounts/billing teams: described as helpful, and specifically credited with making the insurance process straightforward in at least one case.

Reviews

4.6 stars from 637 reviews. - Complex case success stories: cataract surgery resulting in a dog being able to see again; rapid admission and treatment for sudden liver failure, with the owner saying their dog’s life was saved.

• •Communication and reassurance: owners describe being kept informed “every step of the way,” with thorough explanations during oncology care and post-op recovery.
• •Extra steps for anxious pets: examples include staff helping a nervous dog feel more relaxed on arrival, and arranging early collection when a dog became distressed.
• •Admin and cost handling: one owner notes costs were accurately estimated, and another highlights smooth insurance support handled by staff.
• •Clean environment noted: one review mentions “spotless” premises.