HeartVets – Vets in Dursley
Clinic Overview
- Brian (ophthalmologist): praised for managing double cataract surgery, aftercare and gradual sign-off. - Fiona and Julia (oncology team): thanked for clear explanations, calm handling of an anxious dog and thoughtful communication. - Anastasia (vet): mentioned positively for prompt care and keeping an owner informed after an operation.
HeartVets in Dursley operates under the Vale Vets brand and is part of IVC Evidensia. The clinic offers routine preventative care such as vaccinations, neutering and microchipping, alongside dentistry, diagnostics, surgery and support for more complex cases including ophthalmology and oncology. It is also listed as an RCVS Cat Friendly Clinic, and the website says it sees a range of species beyond cats and dogs, including small mammals, birds and reptiles.
Services
- •Routine and general veterinary care: vaccinations, microchipping, neutering, dentistry, diagnostics, pain management and nurse clinics.
- •Surgery and aftercare: reviews describe prompt attention for an operation, clear updates during recovery, and ongoing support after discharge.
- •Referral and more complex care: recent feedback highlights double cataract surgery with specialist aftercare, oncology support, and urgent admission for a dog with sudden liver failure, including structured handover to an on-call vet overnight and at weekends.
- •Rehabilitation and additional support: the website lists laser therapy, massage, Bowen therapy, Reiki, behaviour training and a blood donor clinic.
- •Species seen: the website says the clinic treats cats, dogs, rabbits, guinea pigs, ferrets, hamsters, birds and reptiles including lizards and snakes.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews name several members of the team
- •Brian (ophthalmologist): praised for managing double cataract surgery, aftercare and gradual sign-off.
- •Fiona and Julia (oncology team): thanked for clear explanations, calm handling of an anxious dog and thoughtful communication.
- •Anastasia (vet): mentioned positively for prompt care and keeping an owner informed after an operation.
- •Zoe: thanked warmly by an owner after compassionate end-of-life care.
- •Reception, referral, nursing, accounts and billing teams: repeatedly described as helpful, friendly and supportive, including with insurance paperwork and nervous pets.
Reviews
4.6 stars from 641 Google reviews.
- •Recent feedback is very positive about kind, reassuring care, including for nervous owners and pets, with several reviewers saying they left feeling confident and supported.
- •There are strong comments about complex and specialist treatment, especially cataract surgery with Brian and oncology care with Fiona and Julia.
- •Owners also describe good communication and follow-through, including being kept informed during operations and recovery, smooth insurance help, and practical support after discharge.
- •Other recurring positives include compassionate end-of-life care, staff helping anxious dogs feel more relaxed, quick response in urgent cases, and one review noting spotless premises.
