Vale Vets & Referrals

- Recent feedback is very positive, with owners repeatedly describing the team as kind, calm and caring during stressful referrals and emergencies. - Communication is a standout theme: reviewers mention detailed explanations, regular updates during hospital stays, comprehensive handovers and follow-up calls after surgery. - Written reviews include complex cases such as endoscopy and CT for an intestinal mass, cancer surgery, cardiac referral, same-day orthopaedic-style surgery, treatment after a road-traffic accident and a week-long inpatient stay after medication toxicity.

Vale Vets & Referrals in Dursley is an IVC Evidensia practice offering routine pet care alongside referral work for more complex cases. It is an RCVS Cat Friendly Clinic and a veterinary nurse training facility. Reviews consistently highlight emergency treatment, inpatient care and clear communication during serious cases, including regular updates while pets are hospitalised.

Services

•Routine and preventive care: vaccinations, microchipping, neutering, nurse clinics and pain management.
•General veterinary treatment: diagnostics, general surgery and dentistry.
•Referral and complex case care: reviews describe endoscopy and CT imaging, cancer surgery, same-day surgery for a cat with suspected Legg-Calvé-Perthes disease, and referral assessment after a heart murmur was detected.
•Emergency and inpatient care: owners mention treatment after a road-traffic accident, overnight monitoring after surgery, and a 7-day inpatient stay after a large Metacam ingestion, with regular updates during admission.
•Rehabilitation and complementary therapies: rehabilitation, laser therapy, Bowen therapy, massage and reiki.
•Other services listed: blood donor clinic and behaviour training.
•Species treated: cats, dogs, rabbits, guinea pigs, ferrets, hamsters, birds and reptiles, including lizards and snakes.

Pricing

No published pricing information is currently available for this clinic.

People

•Vaclav is mentioned as a specialist who was attentive, patient and clear when explaining a dog’s endoscopy, CT findings and surgery.
•Michal Vlasin is named as a surgeon, with reviews praising both his surgical skill and the time he took to explain treatment plans.
•Anna Bebe is described as a kind and understanding clinician during a cardiac referral.
•Dr Dave is remembered as informative, kind and reassuring, and for carrying out same-day surgery for a cat.
•Lucie, Phil and Sara are all praised for communication and support during difficult cases, including terminal illness, inpatient care and accident treatment.
•Other team members mentioned positively include Jemima, Zoe and Kayleigh, while reception staff are repeatedly described as friendly, welcoming and helpful.

Reviews

Vale Vets & Referrals has a 4.3-star Google rating from 86 reviews.

•Recent feedback is very positive, with owners repeatedly describing the team as kind, calm and caring during stressful referrals and emergencies.
•Communication is a standout theme: reviewers mention detailed explanations, regular updates during hospital stays, comprehensive handovers and follow-up calls after surgery.
•Written reviews include complex cases such as endoscopy and CT for an intestinal mass, cancer surgery, cardiac referral, same-day orthopaedic-style surgery, treatment after a road-traffic accident and a week-long inpatient stay after medication toxicity.
•Several reviews also highlight the team’s support during upsetting situations, including terminal diagnoses and end-of-life care, with owners feeling listened to and well supported.

Reviews for Vale Vets & Referrals

Note: Showing the 10 most recent Google reviews out of 86 we track in total. Recent reviews may not be representative of overall sentiment.

Tina Buckle

4 months ago

Our vet referred our beautiful 13 year old lurcher to Vale for an endoscopy after she had been treated for a suspected stomach ulcer which did not seem to be improving after a while. Ruby's endoscopy was followed by a CT scan which revealed a mass (adenocarcinoma) in her small intestine needing to be removed. The operation was successful and our gorgeous girl - soon to be 14 - is doing well and was running in the sunshine earlier this week. We paid several visits to Vale during Ruby's treatment and met quite a number of staff in various roles. Every single one of them was kind, polite and really seemed to care. I would really want to mention a number of staff we met but especially a few people. Our specialist Vaclav was attentive, very patient with all our questions, explained everything carefully ensuring we understood and was gentle and kind to Ruby. Michal, the surgeon was really excellent too. Jemima, one of the assistants was lovely to Ruby as was Zoe. As for Kayleigh, who did our handover after Ruby's week at Vale - I think Ruby would have willingly stayed with her! We know that we have only bought our girl a bit of time - she is not cured, but the people at Vale have made our situation easier by being knowledgable, skilled, gentle, and above all kind - both to us and to our dog! Thank you again Vale for taking such good care of our Ruby!

Debra Dowey

Dawn Weale

5 months ago

We were referred to Vale by our amazing vet who picked up a heart murmur on our beloved Jack Russell Lloyd. Our Clinician Anna Bebe was so kind and understanding as she could see both myself and my husband were anxious and upset when we arrived, she reassured us, took amazing care of Lloyd and gave us the best prognosis we could of wished for. Thank you Anna and all the team at Vale 🥰

Tina Pearce

7 months ago

Naya Watchman

8 months ago

Super kind and accommodating staff, they clearly care for and love animals which is the most important quality of a vet in my opinion , ready to help at all times of day couldn’t recommend enough

Harry Counsell

1 year ago

Great place and really helpful and clear when dealing with what can be very difficult and sometimes upsetting times

Christine Jacques

Very good. The staff are very friendly. Highly recommend

steven Bartlett

We got reffered to vale vets as our dog had cancer. From start to finish Vale vets were exceptionally professional explaining exactly what would happen and answering every question and nothing was too much trouble. The surgeon phoned 3 times to check how our dog had settled. Would highly recommend to anyone with a pet to come here.

Penny-Jane Bourne

2 years ago

Our British Shorthair, Vince, was referred to Vales after suspected leg perthes leaving him limping and in a lot of pain. Dr Dave had us in for a referral appointment, and was able to operate the same day on our precious boy. Dr Dave was very informative, kind and reassuring and performed an amazing surgery. Vince stayed overnight after his op and was very well cared for. He came home feeling a little sorry for himself, but has gone on to make a fantastic recovery with the neatest scar I’ve ever seen - he’s back to the cheeky monkey cat he was before his illness. The reception staff were polite, welcoming, and always very helpful, both in person and on the phone. We’re really pleased with Vince’s recovery and want to say a huge thank you to all the staff at Vales who have helped our little 2 year old kitty get his mojo back.