Vale Vets & Referrals

Absolutely amazing experience! The staff and the vet doctors were incredibly kind, caring, and professional from start to finish!

Our own vet did a referral for our dog Storm with an eye issue .Within 24 hours we had a phone call followed by an appointment the day after.From walking in as dog parents scared about the outcome being greeted by the team of receptionists with smiles positivity and coffee ( good coffee ) was so reassuring .Brian was factual and calm and once he examined Storm said surgery was required that day and he offered a positive outcome with the usual warnings of caution. We were so relieved / nervous / scared .Brian explained absolutely everything in detail which helped us . Leaving Storm there was tough but we already could see he was in very capable hands. We spent a nervous day trying to keep busy until we had the call to collect Storm.Once again we were greeted beautifully by the lovely reception team who were reassuring and supportive alongside their other duties . Brian called us in and Storm was there relaxed with tail wagging .What a relief.Brian again explained everything in detail including the medication / drops routine.As well as it being printed out which really helped as there was a lot. Brian gave us his business card saying he was on holiday from the following day and to whatsapp him with any concerns and he would get back tp us asap ! How above and beyond was that ?! We felt totally supported as we navigated Storms recovery . His follow up 10 days later was positive alongside the welcoming caring proffessional environment that is obviously the norm at The Vale. So Thankyou Thankyou Thankyou all for everything that youve done for our Storm.Especially the team who work behind the scenes looking after the referrals so beautifully .You are not often seen but you are no less appreciated . Storms 'Mom and Dad Mandie & Steve

We had an emergency with our dog this evening after he walked through some discarded fishing line by the canal. A barbed hook caught his ear and embedded into his skin. Vet Fern, Vet Nurse Ellie and the night‑shift team were brilliant. Their communication was clear and reassuring, and they took him in straight away, making both us and our boy feel completely at ease. He was sedated, the hook was removed, and he was back home with us within three hours. Thank you so much for taking such good care of him. He’s a little wobbly on his legs, but he’s safe, comfortable, and soaking up all the cuddles 🐶🥰

I’m usually not a huge fan of visiting new vets as I have had some unpleasant experiences in the past that haven’t sat well with me. However, my cat was referred to Vale Referrals in October last year and I couldn’t have imagined a better vets to handle my cats’ case. When we visited last year, the entire team were incredibly accommodating and kind, taking the time to answer any questions or concerns we had and they took special care of my cat Mila. We visited again today for a review and we experienced the exact same service from the team. The care they show for your animals is exactly what you love to see from a vet and it put any concerns I had at ease instantly. A special thanks to Fiona Glen, the cardiologist, who has seen my cat on both occasions, as well as the nurse who was assisting today (whose name unfortunately slips my mind, apologies). I would highly recommend this practice to anyone and I look forward to seeing them for the next review! :)

Fantastic vets who always go above and beyond. I will always be grateful for everything they have done for my dog!

Our vet referred our beautiful 13 year old lurcher to Vale for an endoscopy after she had been treated for a suspected stomach ulcer which did not seem to be improving after a while. Ruby's endoscopy was followed by a CT scan which revealed a mass (adenocarcinoma) in her small intestine needing to be removed. The operation was successful and our gorgeous girl - soon to be 14 - is doing well and was running in the sunshine earlier this week. We paid several visits to Vale during Ruby's treatment and met quite a number of staff in various roles. Every single one of them was kind, polite and really seemed to care. I would really want to mention a number of staff we met but especially a few people. Our specialist Vaclav was attentive, very patient with all our questions, explained everything carefully ensuring we understood and was gentle and kind to Ruby. Michal, the surgeon was really excellent too. Jemima, one of the assistants was lovely to Ruby as was Zoe. As for Kayleigh, who did our handover after Ruby's week at Vale - I think Ruby would have willingly stayed with her! We know that we have only bought our girl a bit of time - she is not cured, but the people at Vale have made our situation easier by being knowledgable, skilled, gentle, and above all kind - both to us and to our dog! Thank you again Vale for taking such good care of our Ruby!

We were referred to Vale by our amazing vet who picked up a heart murmur on our beloved Jack Russell Lloyd. Our Clinician Anna Bebe was so kind and understanding as she could see both myself and my husband were anxious and upset when we arrived, she reassured us, took amazing care of Lloyd and gave us the best prognosis we could of wished for. Thank you Anna and all the team at Vale 🥰

Super kind and accommodating staff, they clearly care for and love animals which is the most important quality of a vet in my opinion , ready to help at all times of day couldn’t recommend enough