Ashcroft Veterinary Surgery

Ashcroft Veterinary Surgery is a small-animal practice where reviews specifically mention on-site diagnosis and surgery for an orthopaedic problem (a dog’s knee dislocation), as well as support through cancer care and euthanasia. Owners also describe practical decision-making and, in one case, the clinic handling insurance communication directly. Experiences aren’t uniform: alongside multiple 5‑star accounts, one review reports concerns about pet handling, staff professionalism, and being charged “almost double” compared with other vets.

Services

Services and situations explicitly mentioned in the available information include

• •Orthopaedic assessment and surgery: a dog’s knee dislocation was “very quick to diagnose,” with surgery carried out at the practice.
• •Cancer care (diagnosis/management mentioned): a cat was treated and later “developed cancer” (details of treatments not given).
• •Euthanasia: one owner describes euthanasia for their cat, highlighting the vet’s manner during the appointment.
• •Insurance liaison: one review notes “excellent communication with our insurance,” reducing owner admin.

People

• •Steven (vet): mentioned by name in an account of euthanasia for a cat; the owner says he was “very caring” and understood the situation.
• •Reception team (unnamed): one reviewer describes a “young receptionist” as repeatedly rude; other reviews don’t comment on reception.

Reviews

Google rating: 4.6 stars from 14 reviews.

• •Fast diagnosis and surgery for lameness/orthopaedic injury: one owner reports rapid diagnosis of a knee dislocation and surgery, plus smooth insurance communication.
• •End-of-life support: one owner highlights the vet’s demeanour during euthanasia after their cat developed cancer.
• •Efficiency and friendliness: a review describes the service as “friendly” and “efficient.”
• •A sharp negative outlier: one review alleges “extortionate” fees (including being charged again for the same treatment), rough handling (“dragged my rescue dog across the floor”), and unprofessional/rude behaviour; it also states the clinic said “it’s not their practice to wear masks.”