Dog & Cat Vets in Wotton-Under-Edge

## Summary The Rowe Veterinary Group is a multi-site first-opinion veterinary practice (six practices) that also has access to a 24-hour hospital within the group, and this surgery is described on the clinic website as having MRI facilities. The website also states they see a wide range of species beyond dogs and cats, including small furries, birds, and exotic animals. In recent reviews, owners most often mention: - being able to get appointments without difficulty and being seen efficiently - supportive handling of nervous/anxious dogs (extra effort to help them settle) - practical treatment for specific problems such as a cut paw and ongoing management of feline hyperthyroidism - smooth coordination between branches when booking an appointment at a different site ## Services Based on the clinic website summary and the latest reviews, services/capabilities mentioned include: - First-opinion (general practice) veterinary care for: - dogs and cats - small furries - birds - exotic animals - MRI facilities (stated on the website for this surgery) - Emergency care via a 24-hour hospital within the Rowe Veterinary Group (as described on the website) - Treatment examples mentioned by owners: - care for a cut/injured paw (wound/paw injury) - treatment for feline hyperthyroidism - Veterinary nurse training facility (from the provided clinic data) ## People - **Richard Kirby (vet)** — mentioned by name in a review. The owner describes him as keeping them informed about treatment “at every step,” and notes their dog was relaxed with him. - **Reception staff and nurses** — repeatedly mentioned as friendly/pleasant, and as contributing to pets feeling at ease (including anxious dogs). ## Reviews **Google rating: 4.7 stars from 141 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Appointment access and speed: owners mention being “seen efficiently,” “seen promptly,” and having “no bother getting appointments.” - Calm handling of nervous pets: multiple owners describe staff making pets feel at ease, including a dog anxious from past experiences and a collie described as anxious. - Condition-specific care: examples include treatment for a cat’s hyperthyroidism and a one-off visit for a dog with a cut foot. - Communication during treatment: one review specifically highlights clear step-by-step explanations from a named vet.

## Summary The Coppins Veterinary Practice is an **independent** clinic (established **over 60 years ago**) that treats **small animals as well as farm and equine patients**, with **camelid care** also listed on its site. The practice advertises a **24-hour emergency facility**, including a **surgical team available 24 hours for caesareans and major trauma**, and states that **Dr Ken Gradwell and Amie Gradwell live on site** to support round-the-clock care. From the latest reviews available to us, experiences are **mixed**: some owners describe **urgent care and follow-up** (including a dog kept **overnight on a Sunday** and a vet **phoning to discuss prognosis**), while others report problems such as being **spoken to rudely**, a **promised call-back not happening**, and one account alleging **insufficient examination** before a serious condition was identified elsewhere. ## Services Based on the clinic website and structured data, services and capabilities include: - **24-hour emergency care**, including a **24-hour surgical team** for **caesareans and major trauma** (also referenced in reviews via urgent treatment and an overnight stay). - **Small animal care** - Consultations, diagnosis and advice - **Routine neutering and surgery** - **Vaccinations** and **microchips** - **Dental care** - **In-house diagnostics:** x-ray, ultrasound, endoscopy, blood analysis, and an in-house laboratory - **Home visits by appointment** (note: a reviewer reports being told the practice was too busy for a home visit and not receiving a call-back) - **Farm services** - Pre-movement testing - Disbudding, dehorning, castrations - Fertility and lameness examinations - Herd health planning - Calving and lambing problems, including caesareans - Camelid treatment and care - Worm egg counts - **Equine services** - Routine health visits and vaccines - **Equine dentistry** - Lameness workups - Endoscope and x-ray (on-site facilities or off-site/visits, as stated on the site) Other stated facilities include a **dental suite**, **ops suite**, **x-ray suite**, and **scanning suite**. The structured clinic data also lists the practice as a **Veterinary Nurse Training facility**. ## People - **Dr Ken Gradwell (vet)**: The website says he has **over 30 years’ experience**. In reviews, Ken is specifically thanked for **phoning an owner to talk through a dog’s chances** after a serious diagnosis, and another reviewer credits Ken and the team with **saving their Great Dane’s life**. - **Amie Gradwell**: Listed on the website as living on site with Ken to support **24-hour care**. Reviews also include complaints about communication—one reviewer describes being **overtalked** and another says they were made to feel they were **wasting the vet’s time**—so experiences with staff manner appear inconsistent in the latest feedback we have. ## Reviews **Google rating: 4.7 stars from 170 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Emergency/urgent situations:** one owner describes a dog being **tended to, kept overnight, diagnosed**, and provided with **extensive notes** for their regular vet; another says the clinic **saved their dog’s life**. - **Follow-up and compassion (praised by some):** one reviewer highlights a vet **calling afterwards** to discuss prognosis and showing compassion. - **Communication and service issues (raised by others):** - Reports of **rudeness** and being **overtalked**, including a dispute about transferring details to another vet and being told they were **struck off**. - A report of requesting a **home visit**, being told they were too busy and would call back, and **no call-back** happening. - One account alleges a **lack of examination** on a first visit, followed by a serious issue (CT scan/possible lymphoma) being identified at another provider.