Dog & Cat Vets in Cinderford

## Summary Sundean Veterinary Clinic operates as part of the **Sundean Vet Group** and promotes a **Pet Health Club® Plus plan** (with consultations included), alongside options like **Video Vet**, **home visits**, and **out-of-hours** care (as stated on its website). It’s also listed as a **veterinary nurse training facility**. From the latest reviews, owners most often describe: - **Support around end-of-life care**, including a vet and team being “very compassionate” during euthanasia and **sending paw prints** afterwards. - A **“call anytime” approach to questions**, with one owner saying the team rang back and never made them feel silly for calling with concerns. - A generally smooth first-visit experience for new pets, with friendly vets and staff mentioned. One recent reviewer strongly disagrees with the positive experiences, alleging the practice is mainly focused on taking money rather than welfare. ## Services Based on the website summary and review details, the clinic mentions or is described as providing: - **Routine consultations** (also referenced as included with the Pet Health Club® Plus plan) - **Health screening / wellness screening** (explicitly promoted on the website) - **Six-month “healthy pet check”** (promoted on the website) - **Out-of-hours care** (mentioned on the website) - **Emergency veterinary services** (listed in structured clinic data) - **Home visits** (mentioned on the website) - **Video Vet** (mentioned on the website) - **Euthanasia / end-of-life care** (described in reviews, including keepsake paw prints) - **Support/resources around pet insurance** (website references guides to insurance and claims) - **Pet travel support offer** via a third party (website states registered clients can get a discount with “PetAir”) ## Pricing Only prices and explicit offers stated on the website are included: - **Wellness screening:** **£60** - **Six-month healthy pet check:** **£24.99** - **Pet travel:** Registered clients get **10% off** “trusted pet travel with PetAir” - **Pet Health Club® Plus:** Consultations are **included** (price not stated) ## People - **Sam (vet)** is named in one review; the owner describes Sam as “thoughtful and caring,” and also praises the wider nursing/support team for a friendly atmosphere. - Multiple reviews refer to **staff professionalism and compassion**, particularly during a pet’s euthanasia, with one owner highlighting the clinic **sending paw prints** to their family afterwards. - Communication is singled out in one review: staff **returned calls** and encouraged the owner to **call anytime** with concerns. ## Reviews **Google rating: 4.7 stars from 166 reviews** **Themes below are drawn from the latest written reviews available to us.** - Several owners describe **kind, compassionate handling of difficult appointments**, including euthanasia and a paw-print keepsake sent afterwards. - Owners frequently mention **friendly, professional staff** and pets improving after treatment (“she’s much better now”). - One owner highlights **reassuring communication**, saying the team called back and encouraged them to ring whenever worried. - A minority view conflicts sharply: one recent reviewer says they **would not trust the practice** and felt it was motivated by money rather than animal welfare.

## Summary Carrot Tops Mobile Surgery For Pets is an appointment-based veterinary service established in 2010 that offers both clinic appointments and home visits, with options like pet collection/return and home euthanasia. Reviews often describe them making space for urgent concerns (including same-day appointments when a cat was seriously unwell, and support for a dog that was brought in without an appointment due to suspected stroke). Several reviewers say the vets focus on welfare and avoid pushing add-ons (for example, treating an ear infection without “you must buy this” upselling, and having frank discussions about prognosis when a cat’s condition was unlikely to improve). However, a minority of reviews report poor experiences, including claims of rudeness, feeling judged, and concerns about unnecessary treatments or being charged more than expected. ## Services From the clinic’s website and recent reviews, services mentioned include: - Appointment-based veterinary consultations - Home visits - Pet collection and return service - Home euthanasia services - Coordination with external emergency/out-of-hours care: outside business hours, emergency care is provided by Wood Veterinary Group, which has a veterinary surgeon on call 24/7 - Cases/procedures explicitly referenced by reviewers: - Ear infection assessment/treatment - Blood sampling/testing coordination and referral onward when a cat was seriously unwell (anaemia was suspected) - Steroid injection (for recurring seasonal sore skin, per one reviewer) - Antibiotics prescribed for a skin scab (per one reviewer) - Neutering discussed, including a paid pre-op/check appointment (one reviewer expected surgery the same day, but says it was only a pre-op visit) - Euthanasia performed at the practice (also home euthanasia is listed on the website) ## Pricing Only prices explicitly mentioned in reviews: - £60 for a visit where a cat with recurring seasonal sore skin received a steroid injection (reviewer describing a previous year’s visit) - £170 for a later visit for a similar skin issue, where the cat received (per the reviewer) flea treatment, a steroid injection, and antibiotics - £50 for a pre-op/check appointment related to a neutering enquiry (reviewer expected surgery but says it was not done that day) (One reviewer also mentions spending £1060 at a separate hospital after referral; that figure was not described as Carrot Tops’ charge.) ## People No individual clinicians are named in the information provided, but reviewers describe: - Vets/staff rearranging appointments to see pets the same day when owners were worried (noted in a case involving a seriously ill cat) - A vet phoning the referral hospital directly to secure an appointment when concerned about a cat’s condition - Mixed experiences with communication: some owners describe feeling supported during end-of-life decisions, while others report feeling judged or spoken to rudely and questioned the thoroughness of an examination ## Reviews **4.5 stars from 108 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast help for urgent problems:** owners describe being fit in the same day for a cat that wasn’t eating and accommodating a walk-in for a dog thought to have had a stroke. - **Welfare-first and not pushing extras (in some accounts):** one reviewer contrasts Carrot Tops with “must buy this” sales pressure when treating an ear infection; another describes a realistic discussion about prognosis before euthanasia. - **End-of-life care is mentioned more than once, with conflicting impressions:** one review describes a caring, understanding euthanasia; another says they felt the decision was rushed and that family didn’t get to say goodbye. - **Price experiences vary:** some describe “very low” or “excellent” charges, while others report a large jump for a similar recurring issue (£60 previously vs £170 later) and felt pushed into extra treatments. - **A small number of very negative reviews:** including claims of rude staff and poor animal care, and concerns about being examined “not even… properly” before a diagnosis was suggested.