Emergency Vets in Lydney

## Summary Sundean Lydney is part of the Sundean Veterinary Group and offers out-of-hours care, with the website also mentioning home visits and a Pet Health Club® Plus plan that includes consultations. From owner feedback, the practice appears set up for routine appointments as well as anxious/reactive pets: reviews describe staff adjusting how appointments run to reduce stress for reactive dogs, and the building being arranged with separate dog and cat areas. It’s also listed as a veterinary nurse training facility. Recent reviews are mostly very positive about handling nervous animals and the overall experience, but there are a couple of sharp negatives: one owner felt repeat cat allergy visits led to very little guidance for a £70 consultation, and another describes delays and a labelling issue on dispensed medication for a rabbit in gut stasis. ## Services - Out-of-hours care (stated on the website). - Emergency veterinary services (listed in clinic data). - Home visits (mentioned on the website). - Veterinary nurse training facility (listed in clinic data). - Support for nervous/reactive pets during consultations (owners describe the team taking care to help pets feel comfortable, and fitting appointments around a reactive dog to make the consult less stressful). - Seen species mentioned in reviews: dogs, cats, rabbits. ## Pricing - £70 consultation fee mentioned by one reviewer (in the context of a cat skin/allergy-related revisit and dissatisfaction with the amount of guidance provided). - Pet Health Club® Plus: the website states consultations are included as part of the plan (no plan price or full inclusions provided in the available material). ## People - **Freya** (role not stated): one owner says they try to book with Freya because she’s good with their very nervous dogs and is understanding of the animals’ needs. - **Reception team** (not named): repeatedly described as informative, helpful, welcoming and supportive (including when a dog became unexpectedly unwell). - **Vets and nurses** (not named): reviews often mention efforts to keep pets comfortable and reduce stress during appointments, particularly for nervous or reactive dogs. ## Reviews **Google rating: 4.6 stars from 272 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners say staff are particularly good at handling nervous or reactive dogs, including adapting the consultation to keep stress lower. - The practice layout is mentioned positively, with separate dog and cat areas in reception/waiting. - Reception is often described as helpful and informative; vets/nurses are described as professional and supportive. - Conflicting experiences on clinical guidance/urgency handling: - One owner with a cat allergy/overgrooming issue says consultations felt “stupidly short,” they received little direction, and were charged £70. - Another owner says their rabbit with gut stasis wasn’t treated as an emergency, had to wait until late in the day, and they report medication was dispensed without a label (leaving them unsure of dosing).

## Summary Severnside Veterinary Services Ltd. is a small-animal veterinary practice that, per its website, provides a “comprehensive out of hours service.” Reviews suggest it regularly handles urgent and end-of-life situations: one owner brought in a feral cat with a severe leg wound with maggots and chose euthanasia, and another describes arriving without an appointment for an elderly dog with breathing problems and being seen promptly. Several long-term clients mention many years with the practice across multiple pets (dogs, cats, and even pet ducks). There is also a serious negative account alleging a prolonged misdiagnosis in a dog (described as “bad back” for nearly a month without scans/blood tests), later found elsewhere to have a large abdominal tumour. ## Services - **Small-animal veterinary care** (website). - **Out-of-hours care** described by the practice as a “comprehensive out of hours service” (website). - **Urgent presentations**: a review describes being seen without an appointment for a dog with breathing problems (reviews). - **Euthanasia and end-of-life support**: multiple reviews describe euthanasia with time allowed for goodbyes and support with “arrangements after” (reviews). - **Veterinary Nurse Training facility** (clinic data). ## People - **Mark Hinds**: described by one reviewer as staying until late at night to help keep their dog comfortable during a difficult month (reviews). - **Jake**: named as the person a receptionist arranged for an urgent same-day visit when a dog arrived with breathing problems (reviews). - **Charlotte**: mentioned for support when an owner had to say goodbye to their dog, including help with aftercare arrangements (reviews). - **Reception team**: described in one review as quickly organising an urgent consultation despite no appointment (reviews). ## Reviews **Google rating: 4.6 stars from 83 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Support during euthanasia and crises** is a repeated theme: owners describe being able to stay with pets, being given time, and staff handling situations with compassion (feral cat with severe wound; elderly dog in respiratory distress) (reviews). - **Long-term client loyalty** appears in multiple reviews, with owners describing 12–30 years using the practice for multiple animals (reviews). - **A major complaint about clinical decision-making** is also present: one reviewer alleges repeated reassurance without diagnostics (no scans/blood tests) and a delayed diagnosis of a large tumour that was identified by another practice (reviews). - **Responsiveness/complaints handling** is criticised in the same negative review, describing delayed response and a lack of accountability (reviews).