Sundean Lydney

Sundean Lydney is part of the Sundean Veterinary Group and offers out-of-hours care, with the website also mentioning home visits and a Pet Health Club® Plus plan that includes consultations. From owner feedback, the practice appears set up for routine appointments as well as anxious/reactive pets: reviews describe staff adjusting how appointments run to reduce stress for reactive dogs, and the building being arranged with separate dog and cat areas. It’s also listed as a veterinary nurse training facility.

Recent reviews are mostly very positive about handling nervous animals and the overall experience, but there are a couple of sharp negatives: one owner felt repeat cat allergy visits led to very little guidance for a £70 consultation, and another describes delays and a labelling issue on dispensed medication for a rabbit in gut stasis.

Services

• •Out-of-hours care (stated on the website).
• •Emergency veterinary services (listed in clinic data).
• •Home visits (mentioned on the website).
• •Veterinary nurse training facility (listed in clinic data).
• •Support for nervous/reactive pets during consultations (owners describe the team taking care to help pets feel comfortable, and fitting appointments around a reactive dog to make the consult less stressful).
• •Seen species mentioned in reviews: dogs, cats, rabbits.

Pricing

• •£70 consultation fee mentioned by one reviewer (in the context of a cat skin/allergy-related revisit and dissatisfaction with the amount of guidance provided).
• •Pet Health Club® Plus: the website states consultations are included as part of the plan (no plan price or full inclusions provided in the available material).

People

• •Freya (role not stated): one owner says they try to book with Freya because she’s good with their very nervous dogs and is understanding of the animals’ needs.
• •Reception team (not named): repeatedly described as informative, helpful, welcoming and supportive (including when a dog became unexpectedly unwell).
• •Vets and nurses (not named): reviews often mention efforts to keep pets comfortable and reduce stress during appointments, particularly for nervous or reactive dogs.

Reviews

Google rating: 4.6 stars from 272 reviews. - Multiple owners say staff are particularly good at handling nervous or reactive dogs, including adapting the consultation to keep stress lower.

• •The practice layout is mentioned positively, with separate dog and cat areas in reception/waiting.
• •Reception is often described as helpful and informative; vets/nurses are described as professional and supportive.
• •Conflicting experiences on clinical guidance/urgency handling
• •One owner with a cat allergy/overgrooming issue says consultations felt “stupidly short,” they received little direction, and were charged £70.
• •Another owner says their rabbit with gut stasis wasn’t treated as an emergency, had to wait until late in the day, and they report medication was dispensed without a label (leaving them unsure of dosing).