Sundean Lydney

Services

• •Routine, urgent and out-of-hours care: The practice offers general appointments as well as emergency and out-of-hours care. Recent reviews mention visits for pets that were unexpectedly unwell, a dog with a nail injury, and follow-up care after treatment.
• •Support for nervous or reactive pets: This remains a strong theme in owner feedback. Reviewers describe staff as patient, polite and non-judgemental, with consultations handled in a way that helps anxious dogs settle more comfortably.
• •Clear communication during appointments: Owners often mention thorough consultations, with treatment options and costs explained clearly so they can make informed decisions.
• •Facilities for calmer visits: Separate dog and cat areas in reception and waiting are still a notable feature, and recent comments also mention a clean waiting room and a relaxed atmosphere for animals.
• •Home visits and membership plan: The website mentions home visits and a Pet Health Club® Plus plan that includes consultations.
• •Species and training: Reviews mention the team seeing dogs, cats and rabbits, and the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Freya: One owner says they specifically try to book with Freya because she is caring and understanding with their very nervous dogs.
• •Reception team: Frequently described as welcoming, helpful and supportive, with several recent reviews praising the warm greeting and friendly service, though one reviewer felt the front-desk experience had declined.
• •Vets and nurses: Commonly praised for being professional, thorough and kind, especially when explaining treatment choices and helping nervous pets feel at ease.

Reviews

Google rating: 4.6/5 from 325 reviews. Recent feedback is mostly positive, with a mix of praise for the team and one more critical recent comment about reception.

• •Many owners describe a warm welcome, friendly staff and a calm, reassuring atmosphere for pets during visits.
• •Handling of nervous dogs is a recurring strength, with reviewers praising patient, non-judgemental care and thoughtful support for anxious animals.
• •Communication is a consistent positive theme, with vets described as thorough and clear when explaining treatment options, next steps and costs.
• •The main recent negative note comes from one reviewer who felt reception staff were unfriendly and that the service had gone downhill.