Dog & Cat Vets in Lydney

Sundean Lydney is a well-regarded veterinary clinic located in Lydney, Gloucestershire, England. It boasts a commendable Google Maps rating of 4.6 stars based on 264 reviews, a strong indicator of quality given the large number of ratings. The clinic offers specialized services, including a veterinary nurse training facility and emergency veterinary services with extended hours. Customer feedback highlights both positive and negative experiences. On the positive side, reviewers like Kerry Tunnicliffe and Mandy Carpenter praise the clinic's caring and understanding staff, particularly mentioning the attentiveness to animals' needs and the stress-free consultations for nervous pets. Felicity Atkinson echoes these sentiments, describing the clinic as professional and friendly, with reasonable prices and high-quality care. However, not all reviews are favorable. Antonia Dafina and Vicky report dissatisfaction with the clinic's services. Antonia expressed frustration over repeated short consultations that lacked effective guidance for her cat's recurring allergy issue. Similarly, Vicky was disappointed with the handling of her rabbit's emergency, citing a delayed response and lack of clear medication instructions. Overall, Sundean Lydney enjoys a strong reputation with a majority of positive feedback underscoring its commitment to animal care and customer service. Nonetheless, the clinic may benefit from addressing specific areas of concern highlighted by negative reviews to enhance its service consistency. Pricing transparency could be improved, as indicated by the £70 consultation fee mentioned in a review, to ensure clients feel informed and valued.

Severnside Veterinary Services Ltd., located in Lydney, Gloucestershire, is a well-regarded veterinary clinic, offering a range of services with a special focus on veterinary nurse training and emergency veterinary care available 24/7. The clinic maintains a strong reputation with an overall rating of 4.6 stars from 83 reviews on Google Maps, indicating a generally high level of customer satisfaction. The reviews paint a picture of a compassionate and dedicated team. Many clients highlight the kind and considerate nature of the staff, particularly during distressing times when difficult decisions must be made regarding their pets' health. For instance, Sally Humphreys and Tracey Gardiner both commend the clinic for their compassionate handling of end-of-life situations, ensuring both the animals and their owners are treated with respect and empathy. Justine Smith, having been a client for over 16 years, praises the clinic for consistent, high-quality care, especially during the emotional process of saying goodbye to a beloved pet. However, there is a notable negative review from Dan Mayo, who expressed dissatisfaction with a misdiagnosis that led to a tragic outcome for his pet. His experience highlights a significant lapse in diagnostic procedures, suggesting room for improvement in communication and responsibility-taking by the clinic. Despite this outlier, the majority of feedback reflects positively on the clinic’s services. Individuals like Mark Hinds are recognized for their exceptional dedication, further enhancing the clinic's reputation. While the reviews are overwhelmingly positive, prospective clients should consider both the positive feedback and the critical review to form a balanced view of the clinic's services.