Severnside Veterinary Services Ltd.

- Compassion around euthanasia and crises is the strongest recent theme. Reviewers describe being allowed to stay with pets, being given time to say goodbye, and staff showing kindness in very difficult circumstances. - Long-term loyalty stands out.

Severnside Veterinary Services Ltd in Lydney provides small-animal veterinary care and says it offers a comprehensive out-of-hours service. The practice is also a veterinary nurse training facility. Recent feedback often highlights compassionate support in urgent and end-of-life situations, with several reviewers describing many years of loyalty to the clinic.

Services

•Small-animal veterinary care: the practice provides general care for small animals. Recent reviews mention dogs, cats and pet ducks among the animals seen by the clinic.
•Out-of-hours support: the practice says it offers a comprehensive out-of-hours service.
•Urgent appointments: reviews include an example of a dog with breathing problems being seen promptly on arrival despite not having a booked appointment.
•Euthanasia and end-of-life care: this is a clear theme in reviews, with owners describing compassionate handling, time to say goodbye, and support during difficult decisions.
•Aftercare arrangements: reviewers also mention help with arrangements after a pet’s death.
•Veterinary nurse training facility: the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Mark Hinds: praised by one long-standing client for staying late to help keep their dog comfortable during a difficult month.
•Jake: named by a reviewer who was fitted in urgently when their elderly dog developed breathing problems.
•Charlotte: thanked by a client for support when saying goodbye to their dog, including compassionate help with aftercare arrangements.
•Reception team: mentioned positively for quickly organising an urgent consultation and for supportive service during difficult visits.

Reviews

Severnside Veterinary Services Ltd has a 4.6-star Google rating from 83 reviews.

•Compassion around euthanasia and crises is the strongest recent theme. Reviewers describe being allowed to stay with pets, being given time to say goodbye, and staff showing kindness in very difficult circumstances.
•Long-term loyalty stands out. Several reviewers say they have used the practice for many years, including comments describing 12, 16 and nearly 30 years with the clinic.
•Staff are often praised for responsiveness and care. Positive comments mention reception arranging urgent help quickly, and named team members being supportive and attentive.
•There is also a serious negative review alleging a missed diagnosis, lack of earlier tests, and poor complaint handling after the pet later received a tumour diagnosis elsewhere.

Reviews for Severnside Veterinary Services Ltd.

Note: Showing the 10 most recent Google reviews out of 83 we track in total. Recent reviews may not be representative of overall sentiment.

Sally Humphreys

7 months ago

Had to make decision to take local feral cat who had a serious wound to his leg and could hardly stand to the vet. Apparently the wound had maggots embedded into it. I asked the vet to put him to sleep. Their kindness and compassion was amazing. I stayed with him while he slipped away. I'm glad I made the decision so he didn't suffer somewhere alone. Thank you Severnside vets.

Suzanne Hares

Moley M

8 months ago

Tracy Haynes

1 year ago

dean Drake

Have been a customer for nearly 30years, my dogs all black labradors, cat, pet ducks Back in day was Roper & Hinds

Tracey Gardiner

2 years ago

Needed to take my elderly dog into the vets two weeks ago as he was having breathing problems. We didn't have an appointment but entered the waiting room first thing. Without hesitation the receptionist organised for us to see Jake. Sadly we needed to say our last goodbye to Ben. During this very difficult time myself and my family felt like the only important customer there that day, we had as much time as we needed with Ben, nothing was too much for the staff there. Thank you

Justine Smith

3 years ago

They have cared for our dogs for over 16 years giving us and them the best of care and advice and when the time came to say good bye to our beautiful Misty fur baby, Charlotte could not have done more for her and us to make it bearable. The arrangements after were compassionate and caring too. Cannot fault any vet, nurse or receptionist here and would recommend them highly.

Dan Mayo

DO NOT TRUST this practice with your beloved pets. They misdiagnosed our dog as having a bad back for almost a month and continued to assure us he just needed to rest along with painkillers. They didn’t do any scans or blood tests even after multiple phone calls and seeing two different vets at the same practice. His symptoms continued for weeks but we were still assured it was only a bad back. We showed the vets videos of his condition We ended up calling another vets who seemed extremely worried after explaining the same symptoms wanted to see him ASAP. They put him straight onto stronger painkillers, did scans and blood tests. We were told they’d found a huge tumour approximately 12x8cm in his abdomen. This was a huge shock to us, He was put to Sleep after being told for a month he just had a bad back and needed rest. Our dog was only 6 years old, our previous lurcher lived to 14. We are still struggling to come to terms with this situation a month after his passing. Woods vets sent a summary of their findings to Severnside. We sent two letters and have only just had a response. Unfortunately from their response it seems Severnside have taken no responsibility for the mistakes and misdiagnosis they have made. In their letter back they’re even boasting about how the have a waiting list for new clients. It appears they do not wish to use our unfortunately situation to learn from their mistakes. I will be warning everyone I know not to use Severnside and will never use them again. We will also be taking this further.

anna villis

5 years ago

I have been with this practise for 12 years and have nothing but praise for how they have always treated my animals. Mark Hinds has been amazing with my dog this month, he has stayed with her until late at night and has done everything possible to make sure she is comfortable. For anyone that wants there animals looked after you won’t find a better vets than this one.