Severnside Veterinary Services Ltd.

Services

• •Small-animal veterinary care: the practice provides general care for small animals. Reviews mention dogs, cats and pet ducks among the animals seen here.
• •Urgent and out-of-hours support: the practice says it offers a comprehensive out-of-hours service. Reviewers also describe being seen promptly without a booked appointment and, more recently, a dog being treated immediately when brought in.
• •Routine consultations and advice: recent feedback mentions friendly, welcoming staff, clear explanations, and a vet taking time with a nervous dog.
• •Euthanasia and end-of-life care: this remains a clear theme in reviews, with owners describing compassionate handling, time to say goodbye, and support during difficult decisions, including for an elderly dog and an injured feral cat.
• •Aftercare and administration: reviewers mention caring help with arrangements after a pet’s death, as well as quick and efficient handling of an insurance claim.
• •Veterinary nurse training facility: the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Mark Hinds: named in long-standing feedback from a client who praised his efforts to keep their dog comfortable during a difficult month, and also mentioned in a more recent negative review about communication and a final bill.
• •Jake: thanked by a reviewer who was fitted in urgently when their elderly dog developed breathing problems.
• •Charlotte: praised for compassionate support when a family had to say goodbye to their dog, including help with aftercare arrangements.
• •Reception team: often mentioned positively for organising urgent appointments quickly and for being welcoming and supportive during difficult visits.

Reviews

Severnside Veterinary Services Ltd has a 4.6-star Google rating from 95 reviews.

• •Recent positive feedback often mentions friendly, welcoming staff, with reviewers saying pets were well cared for and that explanations were clear.
• •Responsiveness in urgent situations is a recurring theme, including examples of pets being seen without delay and quick help with insurance paperwork.
• •Long-term loyalty stands out, with reviewers describing 12, 16 and nearly 30 years with the practice.
• •A smaller number of reviews raise serious concerns about communication, costs and clinical judgement, including one recent complaint about a final bill and an older allegation of a missed diagnosis and poor complaint handling.