Severnside Veterinary Services Ltd.
#2 Vet in Lydney, Gloucestershire
Severnside Veterinary Services Ltd. – Vets in Lydney
Clinic Overview
Severnside Veterinary Services Ltd. is a small-animal veterinary practice that, per its website, provides a “comprehensive out of hours service.” Reviews suggest it regularly handles urgent and end-of-life situations: one owner brought in a feral cat with a severe leg wound with maggots and chose euthanasia, and another describes arriving without an appointment for an elderly dog with breathing problems and being seen promptly. Several long-term clients mention many years with the practice across multiple pets (dogs, cats, and even pet ducks). There is also a serious negative account alleging a prolonged misdiagnosis in a dog (described as “bad back” for nearly a month without scans/blood tests), later found elsewhere to have a large abdominal tumour.
Services
- •Small-animal veterinary care (website).
- •Out-of-hours care described by the practice as a “comprehensive out of hours service” (website).
- •Urgent presentations: a review describes being seen without an appointment for a dog with breathing problems (reviews).
- •Euthanasia and end-of-life support: multiple reviews describe euthanasia with time allowed for goodbyes and support with “arrangements after” (reviews).
- •Veterinary Nurse Training facility (clinic data).
People
- •Mark Hinds: described by one reviewer as staying until late at night to help keep their dog comfortable during a difficult month (reviews).
- •Jake: named as the person a receptionist arranged for an urgent same-day visit when a dog arrived with breathing problems (reviews).
- •Charlotte: mentioned for support when an owner had to say goodbye to their dog, including help with aftercare arrangements (reviews).
- •Reception team: described in one review as quickly organising an urgent consultation despite no appointment (reviews).
Reviews
Google rating: 4.6 stars from 83 reviews. “”
- •Support during euthanasia and crises is a repeated theme: owners describe being able to stay with pets, being given time, and staff handling situations with compassion (feral cat with severe wound; elderly dog in respiratory distress) (reviews).
- •Long-term client loyalty appears in multiple reviews, with owners describing 12–30 years using the practice for multiple animals (reviews).
- •A major complaint about clinical decision-making is also present: one reviewer alleges repeated reassurance without diagnostics (no scans/blood tests) and a delayed diagnosis of a large tumour that was identified by another practice (reviews).
- •Responsiveness/complaints handling is criticised in the same negative review, describing delayed response and a lack of accountability (reviews).
Special Services
Animals Treated at Severnside Veterinary Services Ltd.
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Severnside Veterinary Services Ltd.
Opening Hours
Hours
Reviews for Severnside Veterinary Services Ltd.
Note: Showing the 5 most recent Google reviews out of 83 we track in total. Recent reviews may not be representative of overall sentiment.
Sally Humphreys
4 months ago
Had to make decision to take local feral cat who had a serious wound to his leg and could hardly stand to the vet. Apparently the wound had maggots embedded into it. I asked the vet to put him to sleep. Their kindness and compassion was amazing. I stayed with him while he slipped away. I'm glad I made the decision so he didn't suffer somewhere alone. Thank you Severnside vets.
Sally Humphreys
a month ago
Had to make decision to take local feral cat who had a serious wound to his leg and could hardly stand to the vet. Apparently the wound had maggots embedded into it. I asked the vet to put him to sleep. Their kindness and compassion was amazing. I stayed with him while he slipped away. I'm glad I made the decision so he didn't suffer somewhere alone. Thank you Severnside vets.
Suzanne Hares
4 months ago
Moley M
5 months ago
Tracy Haynes
11 months ago
dean Drake
a year ago
Have been a customer for nearly 30years, my dogs all black labradors, cat, pet ducks Back in day was Roper & Hinds
Tracey Gardiner
2 years ago
Needed to take my elderly dog into the vets two weeks ago as he was having breathing problems. We didn't have an appointment but entered the waiting room first thing. Without hesitation the receptionist organised for us to see Jake. Sadly we needed to say our last goodbye to Ben. During this very difficult time myself and my family felt like the only important customer there that day, we had as much time as we needed with Ben, nothing was too much for the staff there. Thank you
Justine Smith
2 years ago
They have cared for our dogs for over 16 years giving us and them the best of care and advice and when the time came to say good bye to our beautiful Misty fur baby, Charlotte could not have done more for her and us to make it bearable. The arrangements after were compassionate and caring too. Cannot fault any vet, nurse or receptionist here and would recommend them highly.
Dan Mayo
3 years ago
DO NOT TRUST this practice with your beloved pets. They misdiagnosed our dog as having a bad back for almost a month and continued to assure us he just needed to rest along with painkillers. They didn’t do any scans or blood tests even after multiple phone calls and seeing two different vets at the same practice. His symptoms continued for weeks but we were still assured it was only a bad back. We showed the vets videos of his condition We ended up calling another vets who seemed extremely worried after explaining the same symptoms wanted to see him ASAP. They put him straight onto stronger painkillers, did scans and blood tests. We were told they’d found a huge tumour approximately 12x8cm in his abdomen. This was a huge shock to us, He was put to Sleep after being told for a month he just had a bad back and needed rest. Our dog was only 6 years old, our previous lurcher lived to 14. We are still struggling to come to terms with this situation a month after his passing. Woods vets sent a summary of their findings to Severnside. We sent two letters and have only just had a response. Unfortunately from their response it seems Severnside have taken no responsibility for the mistakes and misdiagnosis they have made. In their letter back they’re even boasting about how the have a waiting list for new clients. It appears they do not wish to use our unfortunately situation to learn from their mistakes. I will be warning everyone I know not to use Severnside and will never use them again. We will also be taking this further.
anna villis
4 years ago
I have been with this practise for 12 years and have nothing but praise for how they have always treated my animals. Mark Hinds has been amazing with my dog this month, he has stayed with her until late at night and has done everything possible to make sure she is comfortable. For anyone that wants there animals looked after you won’t find a better vets than this one.
