Dog & Cat Vets in Tewkesbury

## Summary Folly Gardens Veterinary Clinic is a multi-branch practice (the website states it has four branches) and is set up as a **veterinary nurse training facility**. Reviews most often describe **fast access to appointments** (including being seen within **15 minutes** of calling) and **ongoing updates during treatments**, with several people also mentioning a **monthly pet plan** used to manage costs. A small number of recent reviews describe a serious concern around **sedation after a nail clip/dew claw check**, including an allegation that a dog’s **muzzle was left on throughout recovery**, leading to vomiting immediately after collection and worries about choking risk; the same review also reports an initial **weight recording error** that the owner corrected before sedation. ## Services - **Veterinary nurse training facility** (listed in the clinic data). - **Emergency veterinary services** (listed in the clinic data; no further detail provided on how this is delivered). - Appointments for **puppies** and **kittens**, including: - **Routine check-ups** (kitten routine check-up mentioned). - **Treatments with updates provided to owners** during the course of care (described for a puppy). - **Nail clipping** and assessment of a **dew claw**, with sedation discussed in one review (procedure and sedation referenced by the owner). ## People No individual staff are named in the information provided. Reviewers repeatedly mention: - **Reception team responsiveness**, including the phone being answered “super quickly” and appointments being arranged promptly (including a same-day appointment within 15 minutes). - **Clear explanations from the vet**, with one owner of a kitten saying everything was well explained and they felt reassured about care. ## Reviews **4.8 stars from 167 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed and access:** multiple owners describe getting appointments quickly, including one reported appointment **15 minutes after calling**. - **Communication during care:** owners mention being sent **updates when treatments are needed** and having procedures explained clearly at appointments. - **Access needs accommodated:** one review notes **wheelchair access at the back** and describes the clinic as accommodating. - **Plans and perceived value:** a monthly plan is mentioned as helping keep costs “very reasonable,” and another reviewer refers to “excellent pet plans” (no prices or specific inclusions were provided). - **Safety/process concern (conflicting experiences):** one owner reports an incident involving sedation where a **muzzle was allegedly left on during recovery**, plus an initial **incorrect weight recorded**, and links their concern to a perceived change after a reported “sell out” to a corporate group (this ownership change is not confirmed by other provided sources).

## Summary Crescent Vet Centre is described by reviewers as an **independent practice** (contrasted with “a large group practice”), with **out-of-hours emergency cover handled by Wood Vet Group**. Based on the website and owner accounts, the clinic seems set up for **routine care plus responsive support for urgent problems**, including: - **Short-notice appointments** (one owner reports being seen **within 24 hours** after registering; another mentions reception fitting appointments in at short notice). - **Medication review rather than automatic repeats** (a cat owner says the vet discussed alternative medications instead of “just issuing repeat prescriptions all the time”). - **Extra steps to reduce stress** in difficult moments (one family reports euthanasia being done **in the reception area** so their cat was disturbed as little as possible). - **Diagnostics and surgery coordination** are mentioned in reviews (including a dog needing a **scan** and **stone-removal surgery**, with an overnight update after late-night operating). ## Services Services stated on the clinic website: - Consultations - Vaccinations - Nutrition support - Diagnostics - Pet Health Plan - Training (listed on the website) - Pet store (listed on the website) Services evidenced in reviews: - **Urgent/quick-turnaround appointments** (appointment within 24 hours; short-notice fitting-in at reception) - **Medication discussions and alternatives** for ongoing conditions (reviewer contrasts this with repeat prescriptions) - **End-of-life care** (euthanasia described, with steps taken to minimise disturbance) - **Imaging/scan and surgery for urinary stone removal** (coordinated with Wood Vet Hospital per the reviewer) - **Puppy check** (described as free by one reviewer) and a small grooming task (fur trimmed around a puppy’s eyes) Emergency/out-of-hours (from website): - Out-of-hours emergency cover is provided by **Wood Vet Group** (weekday evenings/overnight and weekends, as specified on the site). ## People - **Diane / Dianne (vet)**: Frequently named in reviews. Owners describe her as giving **personal attention**, discussing **options like alternative medications**, and providing **updates during late-night care** (one reviewer mentions surgery late at night and an update around 01:00). - **Sue (reception)**: Mentioned for being **helpful with booking**, including **finding appointments at short notice**, and for helping answer vaccine questions (a reviewer says Sue and Diane researched confusing vaccine information with the manufacturer and explained it). ## Reviews **Google rating: 4.7 stars from 34 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention a **more personal experience** than at larger practices, especially for older cats and ongoing care. - **Thorough consultations and being listened to**: one owner highlights a detailed appointment where the vet kept their **financial situation** in mind. - **Kind handling of stressful situations**, including end-of-life care described as being managed to **limit distress**. - **Responsiveness in urgent cases**, including quick appointments and intensive support around a surgery/overnight situation, with communication updates.

## Summary Dragon Vets Tewkesbury is a purpose-built, air-conditioned clinic that states it is **RCVS-accredited** and equipped for more advanced work such as **CT scanning** and **keyhole surgery**, alongside routine and preventative care. It is also described in the clinic data as a **veterinary nurse training facility**, which some reviewers see as a benefit while others strongly object to trainees being involved in critical cases. From the latest reviews, owners most often describe vets who **take time, examine gently, and explain options and costs clearly**—including for anxious dogs—while a smaller set of reviews raise concerns about **out-of-hours waiting times**, **perceived cleanliness**, and **medication costs versus online pricing**. ## Services Based on the website summary, clinic data, and reviews, the clinic is described as offering: - **Routine and preventative healthcare** - **CT scanning** (facility mentioned on the website) - **Keyhole surgery** (facility/capability mentioned on the website) - **Emergency/out-of-hours care** is indicated in the clinic data; one recent review describes being directed there for an out-of-hours emergency and reports a long wait before anyone came to reception. - **Pet Health Club® Plus** is mentioned on the website, stating that **consultations are included** (no prices or full inclusions provided in the available text). ## Pricing - One reviewer reported being **charged for medication that they believed was about £100 more** than the same products online, and said they would request **prescription scripts only** in future. ## Reviews **Google rating: 4.7 stars from 95 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Gentle handling and time taken in consults:** multiple owners mention pets (including anxious dogs and cats) being handled calmly and gently, with thorough examinations and not feeling rushed. - **Clear discussion of options and costs:** one owner specifically notes they didn’t feel pressured into extra tests and that costs were explained clearly. - **Access and punctuality (in at least one case):** one review mentions getting an appointment straight away and being seen on time. - **Concerns raised by a minority of reviewers:** reports include a **45-minute wait** during an out-of-hours emergency visit, a perception that the clinic “looked not as clean,” objections to **critical animals being seen by a trainee**, and dissatisfaction with **medication pricing** compared with online options.