Dog & Cat Vets in Stroud

## Summary Lansdown Veterinary Services Ltd trades as Clockhouse Vets and runs two sites (a veterinary hospital and a veterinary clinic). The clinic data lists it as a veterinary nurse training facility, and the website highlights laparoscopic neutering plus nurse-led clinics (senior, dental and weight). From the latest reviews, owners most often describe: - Fast access when needed (a cat “seen very quickly”; a puppy getting a quick appointment after a dog bite). - Emergency and end-of-life care being handled with clear communication and follow-up touches (one family mentions a condolence card after euthanasia). - A notable downside raised by one reviewer: high charges for repeat/external prescriptions for long-term medication, with specific fees quoted. ## Services - **Laparoscopic neutering** (website). - **Nurse clinics**, including **senior**, **dental**, and **weight** clinics (website). - **Dental procedures** mentioned in reviews: “routine scale and polish” (review). - **Routine add-ons during visits/procedures** mentioned in reviews: nail clipping and ear cleaning (review). - **Urgent/emergency treatment** is referenced by reviewers (e.g., emergency care for a dog; treatment after a puppy was bitten by another dog). Clinic data also lists emergency veterinary services (24/7 or extended hours not specified) (clinic data + reviews). - **Euthanasia support**, with a reviewer describing compassionate handling and a follow-up condolence card (review). - **Pet Health Club® / Pet Health Club® Plus** is promoted for monthly budgeting and includes consultations as part of the “Plus” plan (website). ## Pricing - **Wellness screening:** £60 (website). - **Six-month healthy pet check:** £24.99 (website). - **Prescription charges (as reported by one reviewer):** £40 for the first prescription and £28 for subsequent prescriptions; the same reviewer states they were told only one medication could be prescribed per prescription (review). - **Pet travel discount:** registered clients get **10% off** “trusted pet travel with PetAir” (website). ## People - **Rebecca (vet)** is named in one review: praised for careful assessment of a puppy after a bite and for explaining what to watch for (infection/poor healing) (review). - Multiple reviews mention **reception staff** being friendly and welcoming, and vets being “informative,” including when handling a nervous dog (reviews). ## Reviews **Google rating: 4.6 stars from 340 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Quick appointments and prompt attention are mentioned for both urgent issues (dog bite) and routine concerns (cat seen quickly). - Owners describe clear explanations of aftercare and warning signs to monitor following injuries. - End-of-life care is described as compassionate, with a condolence card sent afterwards. - A pricing concern appears in one negative review focused on the cost structure for prescriptions for long-term medication, with specific fees quoted and frustration about one medication per prescription.

## Summary Bowbridge Veterinary Group describes itself as an **independent** practice established in **1967**. Based on the website and the latest reviews available, it appears set up for **routine care and urgent same‑day problems**, with examples including a **same‑day operation for a cat with a facial abscess** and treatment for a **wild bird (a cygnet) tangled in fishing line**, where a vet and nurse removed line from the beak/tongue and body. Reviews consistently describe **good advice and animal handling**, but there’s also a clear complaint about **rudeness from reception staff**, naming specific individuals; this contrasts with other reviews thanking “all the staff” for kindness. ## Services - **Emergency/urgent care** is listed in the clinic data (24/7 or extended hours), though the website summary provided doesn’t add detail on how this is delivered. - **Same-day assessment and surgery** described in a review for a cat with a **painful facial abscess**, where the vet “done everything… all in one day.” - **Wildlife assistance** described in a review: vet and nurse removed **fishing line embedded/tight** across a cygnet’s beak/tongue and body. - Treating **cats and dogs** is explicitly mentioned in a review (“Dogs and cat”). - Listed in clinic data as a **Veterinary Nurse Training facility**. ## People - **Mr Brand** (role not specified in the review): repeatedly credited for giving “very good advice and care,” by an owner who says they’ve taken pets there “over the years.” - **Reception staff**: one reviewer reports repeated rudeness and names **Liz** and “the blonde woman” (as described by the reviewer), while other reviewers describe staff as kind/helpful—so experiences appear mixed. ## Reviews **Google rating: 4.5 stars from 245 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Urgent problems handled quickly**, including a reported **same-day operation** for a cat with a facial abscess. - **Helpfulness and treatment of animals** comes up repeatedly (owners mention dogs and cats being treated well). - **Long-term client loyalty** is mentioned (“taken all of my pets here over the years”). - **Reception experience is disputed**: one reviewer describes reception staff as “very rude” and says they switched practices, while several others thank staff generally for kindness/help.

## Summary Lansdown Veterinary Services Ltd (referred to by some reviewers as the “Clockhouse” practice) is frequently described as a calmer, less “conveyor belt” style clinic, with multiple examples of staff taking extra time with anxious or first-time pets. Reviewers mention **confidence-building sessions for nervous dogs**, **careful, calm handling on a pet’s first visit**, and a **clean, quiet environment**. One reviewer flags cost as a downside (“expensive but necessary”), while most other recent comments focus on the day-to-day experience being efficient and supportive. ## Services Services and support specifically mentioned by owners include: - **Confidence-building sessions** for nervous/anxious dogs (mentioned by an owner of a rescued terrier who struggled with vet visits). - **Routine vet visits for puppies/kittens and first appointments**, with staff noted as handling first visits carefully and calmly. - **Pet Health Club** membership (a reviewer joined and said the benefits were “worth it,” but no plan details or prices were provided). ## People No individual vets or nurses are named in the information provided, but reviewers repeatedly describe the wider team in practical terms: - **Taking time with anxious pets**, including being “super patient” and helping dogs feel at ease. - **Calm, careful handling on first visits**, with one owner noting the team were mindful it was their dachshund’s first appointment. - **Support for nervous rescues**, including offering confidence-building sessions and being “very supportive.” ## Reviews **Google rating: 4.8 stars from 45 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple owners describe **anxiety-aware handling**, including confidence-building sessions and extra patience with nervous dogs. - Several reviews mention a **calm, clean, quieter-feeling environment**, which owners felt helped pets cope better with appointments. - **Time and attention during appointments** is a recurring point (not feeling rushed or like a “factory/conveyor belt”). - One reviewer raises **cost** as a concern (“expensive but necessary”), contrasting with otherwise very positive feedback.

## Summary Linnaeus Veterinary Ltd (trading as AAS Vets Ltd.) is part of the Linnaeus group (owned by Mars Petcare, as stated in reviews). The clinic presents itself as an RCVS-accredited small-animal practice with Cat Friendly Clinic accreditation at some branches (Silver at Quedgeley and Hucclecote; Bronze at Stroud) and a published range of routine and more advanced services (including diagnostic imaging and orthopaedics). The website also states 24-hour emergency care, 365 days a year. The latest reviews available to us are dominated by concerns about corporate ownership and costs after takeover. Specific examples mentioned include a quoted **~£1,500** two-stage dental plan for an older cat (with a first stage described as investigation and a second stage as the dental work), an alleged **£210** charge to euthanise a rabbit, and complaints about an added charge for a same-day “emergency appointment” during normal hours. ## Services From the clinic website summary, AAS Vets lists: - **Consultations** and **annual health checks** - **Vaccinations** - **Flea and worm treatment** - **Microchipping** - **Neutering** - **Pet dental care** (dental work is also discussed in reviews, including a plan split into “investigation” then dental treatment) - **Diagnostic imaging** - **Pet orthopaedics** - **Laser therapy** - **Veterinary nurse clinics** - **Weight management** - **Senior pet care** - **“Start of life” support for puppies and kittens** - **Exotic pet care** Species mentioned on the website: **dogs, cats, rabbits, and exotic pets**. Emergency care (as stated on the website): **24-hour emergency care, 365 days a year**. Accreditations stated on the website: - **RCVS accredited veterinary surgery** - **Cat Friendly Clinic accreditation** (Silver at Quedgeley and Hucclecote; Bronze at Stroud) ## Pricing Only specific prices mentioned in the latest reviews available to us: - **~£1,500** quoted for a cat’s dental treatment plan described as split into two parts (“investigation” and then dental work). - **£210** allegedly charged to euthanise a rabbit. No website price list figures were provided in the supplied website summary. ## Reviews **Google rating: 2.4 stars from 18 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Cost and “corporate takeover” concerns:** multiple reviewers explicitly link price rises and a change in approach to Linnaeus ownership, with some saying they moved practices after long-term use. - **Specific high-cost examples:** a cat dental plan described as split into an investigative stage and a treatment stage (total reported as **~£1,500**), and a reported **£210** euthanasia fee for a rabbit. - **Perceived pressure toward extra tests / charges:** one reviewer says the practice tries to add “additional expensive tests,” and that a same-day appointment during normal hours was treated as an “emergency appointment” with an extra charge (which they say did not happen previously). - **Communication/experience complaints:** one reviewer describes staff as “cold and uncaring” and says they felt uncomfortable.