Lansdown Veterinary Services Ltd

- Many recent reviewers describe the staff as welcoming, friendly and helpful. - Positive comments highlight quick appointments, prompt urgent care and professional treatment for cats and dogs. - Compassion during difficult visits stands out, including sensitive handling of euthanasia and thoughtful follow-up afterwards.

Lansdown Veterinary Services Ltd in Stroud is part of IVC Evidensia. The practice offers routine and urgent veterinary care, including laparoscopic neutering, nurse clinics, dental work and end-of-life support. Recent feedback is mixed: many clients praise the welcoming team, quick access to care and compassionate handling, while some raise concerns about pricing, prescriptions and continuity of care.

Services

•Routine and preventive care includes nurse clinics, with senior, dental and weight clinics listed, along with wellness screening and healthy pet checks.
•Surgical services include laparoscopic neutering.
•Dental care is available, and recent reviews mention procedures such as a routine scale and polish, with nail clipping and ear cleaning also carried out during care.
•Urgent and emergency treatment is part of the practice’s offering, with reviewers describing quick appointments for a cat, treatment after a puppy was bitten by another dog, and emergency help for a dog.
•End-of-life care and euthanasia support are also noted, with one family highlighting compassionate treatment and a condolence card afterwards.
•Pet Health Club® and Pet Health Club® Plus are promoted for monthly budgeting, with consultations included in the Plus plan.

Pricing

No published pricing information is currently available for this clinic.

People

Rebecca is named in a recent review and praised for careful, compassionate assessment of a puppy after a bite, along with clear advice on what to watch for during recovery. Reviews also regularly speak well of the reception team for being friendly and welcoming, and describe the vets as kind, informative and good with nervous pets.

Reviews

Google reviews average 4.6 stars from 344 reviews.

•Many recent reviewers describe the staff as welcoming, friendly and helpful.
•Positive comments highlight quick appointments, prompt urgent care and professional treatment for cats and dogs.
•Compassion during difficult visits stands out, including sensitive handling of euthanasia and thoughtful follow-up afterwards.
•The main negative theme is cost: several reviews describe the practice as money-focused, especially around prescription charges and medication pricing, and one detailed complaint also mentions poor follow-up after surgery and a lack of continuity between vets.

Reviews for Lansdown Veterinary Services Ltd

Note: Showing the 10 most recent Google reviews out of 344 we track in total. Recent reviews may not be representative of overall sentiment.

Lynne Sessions

3 weeks ago

Everyone is very welcoming & very helpful.

Emma Bourne

4 weeks ago

Disappointing, and focussed on profit/prescriptions and not on animal or customer care. very different to how it used to be

psynno1

1 month ago

kmrs j

Ok vets but very money focused

DJ

Honest 2‑Year Review of Clockhouse Vets, Stroud After two years as clients, we’ve decided that Clockhouse Vets Stroud is no longer a suitable practice for our dog. Unfortunately, based on our experiences, I would be very hesitant to recommend them to others. Issue 1: Post‑surgery care and lack of accountability In February 2025, our dog underwent a laparoscopic spay, costing £700+. This option was strongly recommended as being less invasive, which we accepted and do not dispute. However, when we collected our dog, she had a strong and unusual smell. At the time, we assumed this was due to antiseptic or medication. Once home, we discovered her entire back end was heavily soiled with faeces, including down her legs (she is a fluffy dog). This wasn’t noticed at pickup as it was dark outside. She clearly had an accident in the crate post surgery. As it was 'dry' Id assume she was sitting in that for a pretty long time. I then had to spend over an hour carefully cutting and cleaning her fur while she was recovering from major surgery, which was extremely stressful and raised concerns about infection risk. I contacted the practice and was told the practice manager would contact me. This never happened. At a follow‑up appointment a week later, I raised the issue again and was simply told that a small credit had been added to our account. There was no apology, explanation, or sense of accountability. At the time, our priority was our dog’s recovery, so we didn’t pursue it further. Issue 2: No continuity of care Over the two years we were registered with the practice, we never once saw the same vet twice. This lack of continuity meant no relationship was built and, repeatedly, vets appeared unfamiliar with our dog’s history. On multiple occasions, I had to re‑explain past issues that were already recorded in her notes, which became increasingly frustrating. Issue 3: Poor communication and excessive pricing Recently, our dog developed an ear infection with noticeable swelling. At the first appointment, she was prescribed steroids before the ear could be fully examined, costing £110. At the follow‑up appointment the following week, one of the first questions asked was whether she’d had ear problems before — information that was already in her records. Again, I had to explain her history. We were then prescribed Tris‑NAC ear cleaner. This product is readily available online for around £20. Our total bill for the appointment was £240, with the Tris‑NAC priced at £67. When I queried this, I was told £20 was a dispensing fee “to ensure the correct product was given.” When I questioned the remaining markup, the explanation given was simply the convenience of purchasing it at the vet. This was the point we decided to leave the practice. Staff are pleasant on a surface level, but overall our experience has been disappointing. The lack of continuity, poor communication, questionable pricing practices, and absence of meaningful follow‑up or accountability have led us to lose confidence in the practice. I’m also left wondering whether the “practice manager” actually exists, given that promised contact never materialised.

Jackie Sherwin

6 months ago

Excellent vets I would highly recommend.

Joseph Bottrill

Tracy Trinder

J What

7 months ago

Always really friendly and helpful

MA P

8 months ago

Amazing service when our dog needed emergency treatment.